AC Hotel Lansing

Front Desk Agent - Dual Hotel

Job Overview

briefcase

Employment Type

Hourly
Full-time
Part-time
clock

Compensation

Type:
Hourly
Rate:
Range $16.00 - $17.00
clock

Work Schedule

Flexible
Day Shifts
diamond

Benefits

competitive pay
Medical
Dental
Vision
Life insurance
Disability options
401k
Tuition Assistance
discounted hotel stays

Job Description

Concord Hospitality is a well-established company in the hospitality industry known for delivering exceptional guest experiences through its dedicated and passionate team. As a leading hotel operator, Concord Hospitality emphasizes a culture built on respect, teamwork, and fun, creating an environment where employees feel valued and supported. The company focuses heavily on career development, offering ongoing training and advancement opportunities to help associates grow professionally within the hospitality sector. Concord Hospitality is also proud to be an Equal Opportunity Employer and maintains a drug-free workplace, underscoring its commitment to a safe, inclusive, and supportive work environment.

The role ... Show More

Job Requirements

  • High school preferred
  • enthusiastic with strong interpersonal skills
  • ability to work in fast-paced environment
  • excellent communication skills
  • proactive and responsible
  • basic cash handling experience
  • team player
  • detail oriented

Job Qualifications

  • Works well as a member of a group
  • capable of carrying out a given task with all details necessary to get the task done well
  • shows intense and eager enjoyment and interest
  • high school preferred

Job Duties

  • Greet and assist guests with efficiency warmth and professionalism
  • maintain the highest level of service and hospitality throughout each interaction
  • resolve guest concerns quickly and ensure complete satisfaction
  • accurately post charges handle payments and follow all cash-handling procedures
  • manage guest mail and messages with professionalism and discretion
  • stay knowledgeable about our hotel brand programs and special offers
  • communicate guest needs and feedback clearly to other departments and management
  • answer calls assist lobby visitors and support team members promptly
  • know and follow all hotel safety and emergency procedures

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

You may be also interested in: