Front Desk Agent - DoubleTree by Hilton University Area

Austin, TX, USA|

Job Overview

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

Professional development opportunities

performance bonuses

Job Description

Our hotel is a well-established hospitality provider committed to delivering exceptional guest experiences through top-tier service and a welcoming atmosphere. With a reputation for excellence, we cater to a diverse clientele ranging from business travelers to vacationing families. Our facility boasts comfortable accommodations, modern amenities, and a dedicated team that ensures every stay is memorable and enjoyable. Through continuous improvement and a strong focus on customer satisfaction, we strive to maintain our position as a preferred destination for travelers seeking quality and comfort.

We are currently seeking a Front Desk Agent to join our dynamic front office team. T... Show More

Job Requirements

High school diploma or equivalent
Ability to work varying schedules including nights, weekends, and holidays
High work ethic and self-initiative
Enjoyment in working as part of a team that provides great experiences for guests

Job Qualifications

High school diploma or equivalent
Previous experience in hotel front desk or customer service preferred
Proficiency in front office computer systems
Excellent communication and interpersonal skills
Ability to manage cash handling accurately
Strong organizational and multitasking abilities
Team player with a positive attitude

Job Duties

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
Assist in pre-registration and blocking of reservations when necessary
Promptly, accurately and efficiently know how and where to post all charges
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
Review any reservations with special requests and work to block rooms accordingly
Have knowledge of hotel rates, discounts and how to handle each
Have working knowledge of reservations and procedures, including how to take same day reservations
Should be able to take reservations in approximately 2 minutes
Know and follow cancellation procedures and relocation procedures when necessary

Job Location

You may be also interested in: