Front Desk Agent - DoubleTree by Hilton NW Arboretum

Austin, TX, USA|

Job Overview

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Flexible Schedule

Employee Discounts

Training and Development

Job Description

This job opportunity is with a reputable hotel known for its commitment to exceptional guest service and hospitality. The establishment prides itself on creating memorable experiences for each visitor by offering seamless and professional service at every touchpoint. The hotel operates in a highly dynamic and guest-centric environment, emphasizing teamwork, efficiency, and attention to detail. As a key player in the hospitality industry, the organization values employees who are dedicated to maintaining high standards and who possess strong interpersonal skills and a genuine passion for customer satisfaction.

The role is designed for a Front Desk Associate who will be in... Show More

Job Requirements

High school diploma or equivalent
May be required to work varying schedules to include nights, weekends, and holidays
High work ethic and self-initiative
Ability to handle cash transactions accurately
Good communication skills
Ability to work as part of a team

Job Qualifications

High school diploma or equivalent
Previous experience in a front desk or customer service role preferred
Strong communication and interpersonal skills
Ability to work as part of a team
Basic computer proficiency
Knowledge of reservation systems is a plus
Attention to detail and accuracy

Job Duties

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
Assist in pre-registration and blocking of reservations when necessary
Promptly, accurately and efficiently know how and where to post all charges
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
Review any reservations with special requests and work to block rooms accordingly
Have knowledge of hotel rates, discounts and how to handle each
Have working knowledge of reservations and procedures, including how to take same day reservations
Should be able to take reservations in approximately 2 minutes
Know and follow cancellation procedures and relocation procedures when necessary

Job Location

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