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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Employee wellness programs
Job Description
Starwood Hotels is a premier luxury hotel brand management company founded in 2006 by Barry Sternlicht. As part of the global private investment firm Starwood Capital Group, Starwood Hotels stands out as a mission-driven organization dedicated to delivering exceptional guest experiences while maintaining a strong commitment to sustainability, inclusion, and community building. The company’s philosophy centers on cultivating an empowered and diverse workforce that thrives on collaboration, stellar service, and respect for nature. This approach has helped Starwood Hotels create memorable stays for travelers from around the world and foster a workplace culture where team members feel valued and inspired... Show More
Job Requirements
- high school diploma or equivalent
- at least one year of experience in front desk or customer service roles
- ability to work flexible hours including nights, weekends, and holidays
- excellent communication skills
- ability to handle stressful situations calmly
- familiarity with hotel reservation systems
- willingness to work in a 24-hour operation
Job Qualifications
- minimum of one year experience in a similar role
- strong communication and interpersonal skills
- ability to multi-task and remain detail oriented
- proficiency with hotel management software
- basic knowledge of a second language preferred
- team player with a positive attitude
- experience in guest or customer service
Job Duties
- greet and welcome guests upon arrival
- check guests in and out using the hotel management system
- provide guests with information about the hotel, including amenities and services
- handle guest inquiries and resolve complaints efficiently
- manage reservations and cancellations
- process payments and maintain accurate records
- coordinate with housekeeping and other departments to ensure guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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