Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
flexible schedule
Employee Discounts
Retirement Plan
Professional development opportunities
team environment
Job Description
Our esteemed hotel is known for providing exceptional hospitality services and creating memorable experiences for our guests. As a well-established entity in the hospitality industry, we prioritize excellence, professionalism, and attention to detail to ensure every visitor feels welcomed and valued. Our team is committed to upholding these high standards and continuously striving to enhance guest satisfaction through dedicated service and a warm, inviting atmosphere.
We are currently seeking a Front Desk Agent who plays a vital role in the overall guest experience. The Front Desk Agent acts as the first and last point of contact, ensuring a seamless... Show More
We are currently seeking a Front Desk Agent who plays a vital role in the overall guest experience. The Front Desk Agent acts as the first and last point of contact, ensuring a seamless... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to work varying schedules including nights weekends and holidays
- Strong communication skills
- Excellent organizational skills
- Ability to handle cash transactions accurately
- Willingness to work as part of a team
- High work ethic and self-initiative
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or customer service preferred
- Strong communication and interpersonal skills
- Proficiency with front office software systems
- Ability to manage cash and transaction accuracy
- Detail-oriented with multitasking abilities
- Positive attitude and team player mentality
Job Duties
- Greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system including all daily transactions and those which are not performed often
- Accurately manage cash handling including receiving cash checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates discounts and how to handle each
- Have working knowledge of reservations and procedures including how to take same day reservations Should be able to take reservations in approximately 2 minutes Know and follow cancellation procedures and relocation procedures when necessary
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Job Location
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