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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $27.53
Work Schedule
Day Shifts
Fixed Shifts
Job Description
Cavallo Point is a distinguished luxury lodge located in the picturesque San Francisco Bay area, adjacent to one of America’s most cherished national parks. Renowned as one of the most romantic and captivating destinations in Northern California, this resort perfectly blends historic charm with contemporary comfort. As a member of the Historic Hotels of America, Cavallo Point is recognized for its exceptional hospitality and commitment to sustainability, having earned the prestigious LEED Gold Certification for its environmentally conscious design and construction. This acclaim highlights the resort’s dedication not only to providing guests with a remarkable experience but also to preserving... Show More
Job Requirements
- high school diploma or equivalent acceptable experience
- must be a naturally enthusiastic, centered, and organized person
- must possess excellent communication skills with a pleasant personality and ability to make frequent eye contact
- ability to write, read, count, and file alphabetically and numerically with precision
- ability to stand for lengthy periods of time
- must be able to see, hear, and speak clearly and maintain proper etiquette
Job Qualifications
- high school diploma or equivalent acceptable experience
- excellent communication skills with a pleasant personality
- ability to make frequent eye contact
- ability to write, read, count, and file alphabetically and numerically with precision
- ability to stand for lengthy periods of time
- must be able to see, hear, and speak clearly and maintain proper etiquette
- naturally enthusiastic, centered, and organized
- knowledge of property management and reservation systems
- understanding of guest room types, rates, and packages
- ability to work well under pressure
- competent in technology use related to job
Job Duties
- register guests into the hotel upon arrival following prescribed check in procedures ensuring proper registration procedures are maintained
- perform cashiering functions for guests during their stay and at check out
- be accountable for accuracy of all cash and credit transactions during shift and responsible for reconciling accounts and cashing out at close of shift
- check guests out of hotel upon departure accurately following prescribed check out procedures
- maintain an alpha order file of arriving guest registration cards
- maintain an in-house guest registration card file with guests correctly filed under designated room number
- conduct a daily guest registration verification process
- address guests by name at every opportunity
- understand and implement the reservation process for both social and group guests and be conversant with the reservation and property management systems
- know all aspects of the hotel including guest room types, sizes, locations, views, rates, packages, and sales information
- maintain a clean and orderly work area and ensure necessary supplies are available
- be friendly and courteous to guests, management, and fellow employees at all times
- pass on information necessary to the next shift and receive information from prior shift
- prepare for the day by auditing and grouping expected arrivals, pre-blocking and pre-registering when possible
- print necessary reports and distribute to appropriate departments
- monitor guest check outs who have not left by check out time, review and resolve discrepancies, and communicate with housekeeping constantly
- choose vacant turndown rooms for possible walk-ins at night
- work well under pressure
- be knowledgeable of technology and competent with job-related systems
Job Qualifications
Experience
No experience required
Job Location
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