Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $23.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k)
401(k) matching
Dental Insurance
Employee assistance program
employee discount
Flexible Schedule
Health Insurance
Health savings account
Life insurance
Paid Time Off
Parental leave
Referral program
Retirement Plan
Vision Insurance
Job Description
TMC Hospitality, established in 2016 by Philip Bates as an offshoot of the TMC Group, is a progressive hotel development and management company dedicated to revolutionizing the hospitality industry. The company focuses on transforming hospitality from merely a service into a memorable experience through strategic development, investment, and brand creation. TMC Hospitality currently manages two innovative hotel brands, Bode and Drift, alongside Buttonwood Farm & Winery. These brands uniquely cater to social group travel and immersive experiences, appealing to travelers who seek more than just accommodation but a connection to their destination and companions.
Bode, with its flagship location ... Show More
Bode, with its flagship location ... Show More
Job Requirements
- Strong public speaking and communication skills
- Experience in food service or hospitality is desirable
- Ability to multitask and prioritize in a fast-paced environment
- Excellent problem-solving skills and the ability to handle difficult situations with professionalism and empathy
- Proficient computer skills including knowledge of reservation systems and basic office software
- Flexible schedule including availability to work evenings, weekends, and holidays
Job Qualifications
- Strong public speaking and communication skills
- Experience in food service or hospitality is desirable
- Ability to multitask and prioritize in a fast-paced environment
- Excellent problem-solving skills and the ability to handle difficult situations with professionalism and empathy
- Proficient computer skills including knowledge of reservation systems and basic office software
- Flexible schedule including availability to work evenings, weekends, and holidays
Job Duties
- Anticipate guests' needs and respond quickly and professionally to all guest requests
- Provide information on resort amenities and facilities
- Monitor traffic flow and guest queues within public area and direct guests as appropriate
- Assist in guest pre-checkin and check-in process
- Operate general maintenance machinery including hand tools to complete guest related maintenance issues
- Respond promptly to emergency situations and alert management when needed
- Communicate promptly with remote sales team and management via work chat regarding guest requests/issues while maintaining professional dialogue and finding resolutions
- Maintain complete knowledge of all hotel features/services, activities, and events
- Inspect, plan and ensure readiness of all materials, workspaces and equipment for service
- Communicate effectively with guests and provide exceptional customer service
- Adhere to hotel requirements for guest/employee accidents or injuries and emergency situations
- Maintain positive guest relations at all times
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Coordinate with and support other hotel departments to ensure guest satisfaction
- Assist with special projects or events as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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