IH Charleston MGMT LLC

Front Desk Agent - Charleston Marriott Town Center

Job Overview

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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional development opportunities

Job Description

Our company is a reputable and well-established hospitality organization, known for delivering exceptional customer service and creating memorable experiences for guests. We operate in the hotel industry, aiming to provide a welcoming and efficient environment for all visitors and clients. With a commitment to professionalism and excellence, our team members work collaboratively to maintain smooth operations and uphold the high standards that our brand represents. We prioritize a positive first impression, understanding that it sets the tone for the entire customer journey. This dedication extends to every aspect of our service, from the front desk to behind-the-scenes support, ensuring each... Show More

Job Requirements

  • High school diploma or equivalent
  • minimum one year experience in customer service or receptionist position
  • proficiency in Microsoft Office Suite
  • ability to multitask and manage time efficiently
  • excellent communication skills both verbal and written
  • ability to handle cash transactions accurately
  • professional phone etiquette and demeanor
  • physical ability to sit for extended periods
  • ability to lift and carry up to 10 pounds occasionally

Job Qualifications

  • High school diploma or equivalent
  • at least one year of experience in customer service or receptionist role
  • excellent verbal and written communication skills
  • proficiency in Microsoft Office Suite including Word Excel Outlook
  • strong customer service skills and positive attitude
  • ability to multitask efficiently
  • experience with cash handling and basic accounting principles preferred
  • demonstrated problem-solving ability
  • excellent phone etiquette and professional demeanor
  • experience with appointment scheduling software preferred
  • bilingual skills are a plus

Job Duties

  • Greet and welcome visitors and clients providing excellent customer service
  • perform standard receptionist duties including answering phones taking messages and directing calls
  • use communication skills to effectively interact with diverse individuals
  • schedule appointments and manage calendars
  • demonstrate strong multitasking abilities handling multiple tasks simultaneously
  • accurately enter data into systems ensuring data integrity
  • handle cash transactions accurately adhering to cash handling procedures
  • utilize Microsoft Office Suite to create documents spreadsheets and presentations
  • maintain professional phone etiquette representing the company positively
  • proactively identify and resolve issues demonstrating strong problem-solving skills

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

Restaurants and hotels use OysterLink to hire.

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