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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.75 - $29.70
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Life insurance
Career development opportunities
Job Description
JW Marriott Washington DC is a distinguished luxury hotel located at 1331 Pennsylvania Ave NW, Washington, District of Columbia. As part of Marriott International's luxury portfolio, JW Marriott hotels are celebrated for their elegant properties situated in gateway cities and unique resort destinations around the world. JW Marriott believes in placing its associates at the forefront of its operations, fostering an environment where employee satisfaction leads directly to exceptional guest experiences. The hotel's culture reflects confidence, innovation, authenticity, and intuitive service, honoring the legacy of J. Willard Marriott, the brand's founder and company visionary.
Marriott Hotels, including JW Marriott, ... Show More
Marriott Hotels, including JW Marriott, ... Show More
Job Requirements
- High school diploma or GED equivalent
- No prior related work experience necessary
- No supervisory experience required
- Ability to communicate clearly and professionally
- Ability to handle multiple tasks simultaneously
- Ability to operate telephone and computer systems
- Ability to follow safety and security procedures
- Ability to maintain confidentiality
- Ability to stand, sit, or walk for long periods
- Ability to lift, carry, push, or pull objects up to 10 pounds
- Willingness to perform other reasonable duties as assigned
Job Qualifications
- High school diploma or GED equivalent
- No related work experience required
- No supervisory experience required
- Excellent customer service skills
- Strong communication abilities
- Ability to operate computer and point of sale systems
- Professional appearance and demeanor
- Ability to stand, sit, or walk for extended periods
- Ability to lift/move items up to 10 pounds
- Ability to work effectively in a team environment
Job Duties
- Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
- Secure payment
- verify and adjust billing
- Activate and file room keys
- Process all guest requests and relay messages
- Print contingency lists for emergency guest records
- Identify and explain room features to guests
- Provide guests with directions and information about amenities, services, and local attractions
- Follow up on outstanding requests or problems and ensure resolution
- Run and review daily reports and logs
- Complete cashier and closing reports
- Accept and record wake-up call requests and deliver to appropriate department
- Count bank at beginning and end of shift and secure bank
- Process all payment types, adjustment vouchers, and provide change
- Respond to special guest requests and ensure satisfaction
- Review shift logs and document pertinent information
- Notify Loss Prevention/Security of theft reports
- Operate telephone switchboard
- Process guest wake-up calls, screening calls, and other telephone-related requests
- Advise guests of messages received and forward to rooms if required
- Log all guest requests or issues, contact appropriate departments, and follow up
- Assist guests with internet access
- Follow all safety and security policies
- Maintain professional appearance and confidentiality
- Welcome and acknowledge guests following company standards
- Develop positive working relationships with colleagues
- Ensure adherence to quality expectations
- Read and verify information
- Perform other job duties as requested
Job Qualifications
Experience
No experience required
Job Location
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