Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.27 - $29.70
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
wellness programs
Job Description
JW Marriott Washington DC is a distinguished member of Marriott International's luxury portfolio, situated in the heart of Washington, District of Columbia. This prestigious hotel, located at 1331 Pennsylvania Ave NW, blends classic elegance with modern luxury to offer guests a unique and memorable experience. JW Marriott properties are known for their commitment to exceptional service, and this location is no exception, providing a refined atmosphere, excellent amenities, and a prime location for both business and leisure travelers. As part of Marriott International, JW Marriott Washington DC benefits from the extensive network, resources, and reputation of a leading global hospitality... Show More
Job Requirements
- High school diploma or GED equivalent
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
- Maintain professional appearance and confidentiality
- Follow company safety and security policies
- Excellent communication skills
Job Qualifications
- High school diploma or GED equivalent
- Strong interpersonal and communication skills
- Basic computer proficiency including point of sale systems
- Ability to handle cash and process payments accurately
- Strong organizational skills
- Customer service orientation
- Ability to work in a fast-paced environment
- Attention to detail
- Ability to follow company policies and procedures
- Ability to maintain confidentiality
- Positive attitude and teamwork spirit
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 10 pounds without assistance
Job Duties
- Organize, confirm, process, and conduct guest check-ins/check-outs
- Manage room reservations, requests, changes, and cancellations
- Secure payment and verify and adjust billing
- Activate and file room keys
- Process guest requests and relay messages
- Print contingency lists for emergency records
- Identify and explain room features to guests
- Provide directions and information about amenities, services, hours, local areas, and activities
- Follow up on outstanding requests or problems
- Run and review daily reports and logs
- Complete cashier and closing reports
- Accept and record wake-up call requests
- Count bank at shift start and end and secure bank
- Process payment types, adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
- Respond to special guest requests and ensure satisfaction
- Review shift logs and document pertinent information
- Notify security of theft reports
- Operate telephone switchboard
- Advise guests of received messages and deliver to rooms if required
- Receive, record, and relay messages accurately
- Log guest issues into computer and coordinate with appropriate departments
- Assist guests with internet access
- Follow company and safety policies
- Maintain clean, professional appearance
- Protect company assets
- Welcome and acknowledge guests
- Anticipate and address guest service needs
- Assist individuals with disabilities
- Speak clearly and professionally
- Develop positive working relationships
- Support team goals
- Listen and respond to employee concerns
- Ensure quality standards are met
- Perform physical tasks as required
- Complete other reasonable duties as requested
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
No experience required
Job Location
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