Front Desk Agent and Night Auditor

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $16.00

Work Schedule

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

team environment

Job Description

The Ramada Plaza by Wyndham is a well-established hotel brand that prides itself on delivering exceptional hospitality experiences to its guests. Known for its comfortable accommodations, convenient locations, and attentive service, the Ramada Plaza by Wyndham caters to both business and leisure travelers seeking quality and reliability during their stays. As part of the Wyndham Hotel Group, this hotel upholds high standards in guest services, operations, and overall customer satisfaction, making it a reputable choice in the competitive hotel industry.

The Ramada Plaza by Wyndham is currently seeking a Guest Service Attendant (GSA) to join its winning team. Thi... Show More

Job Requirements

High school graduate or GED
1-2 years of customer service experience
ability to follow all appropriate policies and procedures while striving to improve standards
ability to follow safety and security procedures
ability to plan, prioritize, organize and maintain concentration
ability to focus despite frequent interruptions
ability to communicate calmly in tense situations
ability to work with minimal supervision
ability to work as part of a team
treat co-workers and guests with courtesy and respect
ability to meet performance standards
ability to understand and carry out instructions
ability to understand guests’ service needs
ability to adhere to work schedule
ability to follow company dress standards
ability to interact with people to resolve complaints and problems

Job Qualifications

High school graduate or GED
1-2 years of customer service experience
ability to follow all appropriate policies and procedures
ability to follow safety and security procedures
ability to communicate calmly with irate guests, co-workers or supervisors
ability to perform job functions with minimal supervision
ability to work cohesively with co-workers as part of a team
ability to meet or exceed productivity and performance standards
ability to understand and carry out instructions in verbal, written or diagram form
ability to understand guests’ service needs
ability to adhere to work schedule and arrive on time
ability to treat co-workers and guests with courtesy, friendliness and respect

Job Duties

Room arriving guests and assist departing guests professionally and with the utmost courtesy
handle all luggage, baggage, packages, etc. carefully and safely
be familiar with all types of guest rooms and hotel facilities
know groups and functions in the hotel on a daily basis
provide shuttle service as needed
patrol hotel parking lot in van or golf cart
monitor and maintain cleanliness of lobby area, bell closet, porte cochere
maintain control of guest and employee laundry pickup and delivery
ensure all equipment is in operating order and all supplies are up to par
answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction
assist guests with directions and use computer for maps
report equipment that needs repair or supplies that need to be ordered
assist other departments with moving boxes and equipment
be familiar with operating procedures of all other areas of hotel
encourage teamwork among staff
attend department and inter-departmental meetings
notify management of any pertinent information related to shift activities
be knowledgeable in all hotel emergency procedures
ensure areas are free of safety hazards
ensure total guest satisfaction
follow supervisor's instructions and perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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