Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Vacation Time
quarterly bonuses
Paid Time Off
Career advancement opportunities
Job Description
RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. Over recent years, RAM Hotels has established itself as a trusted leader in the hospitality industry within corporate America, specifically serving prominent midscale hotel brands throughout Alabama and Georgia. The company prides itself on not only meeting guest demands but continuously evolving the perception of hospitality to provide superior guest experiences. Rooted in dedication and a passion for excellence, RAM Hotels offers a professional environment where employees are valued as part of a supportive family, fostering a culture of growth and opportunity.
The Fro... Show More
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Job Requirements
- Must have experience with front office equipment
- Must be flexible to work varied schedules
- Must have excellent written and oral communication skills
- Must have excellent organization skills
- Must be able to perform repetitive tasks
- Must have physical ability to walk, sit, and stand during scheduled shifts
- Must be able to lift up to 40 lbs
Job Qualifications
- High-school graduate or equivalent
- One year of work-related experience preferably in customer service, hotel industry, management, restaurant administration, human resources, legal, educational, training and development, or financial fields
- Proficient in MS Word, Excel, and PowerPoint
- Experience with data entry and database management
- Telephone etiquette experience
- Previous experience in hospitality industry preferred
- Previous experience as a Guest Services Agent preferred
- Bilingual communication skills preferred
- Ability to manage and resolve disruptive circumstances
- Excellent written and oral communication skills
- Excellent organization skills
- Ability to remain calm and focused under pressure
Job Duties
- Serve as concierge to guests, becoming familiar with the property location, room types, rates, and services
- Review guest reservation status and assist guests in making choices using suggestive selling techniques
- Accommodate guests with registration, assign rooms, generate room cards, and assist with special requests
- Verify payment methods, adhere to credit and cash handling policies, post charges to accounts, and manage safe deposit boxes
- Input guest information in PMS system, maintain a clean front desk area, and manage Suite Shop purchases on guest folios
- Coordinate with housekeeping and maintenance departments to ensure accurate room status and guest requests
- Attend departmental meetings, report unusual occurrences to management, and understand safety and emergency procedures
- Perform additional tasks to meet or exceed guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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