Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Flexible
Benefits
Health Insurance
Vacation Time
quarterly bonuses
Career advancement opportunities
Comprehensive health benefits
Paid Time Off
Job Description
RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. Established as a leading player within the hospitality industry of corporate America, RAM Hotels has consistently demonstrated its commitment to excellence by serving some of the most renowned midscale hotel brands across key markets in Alabama and Georgia. With a focus on redefining guest experiences, RAM Hotels continuously strives to meet and exceed guests' expectations by providing superior hospitality services. As a company, RAM Hotels fosters a strong sense of community and belonging among its workforce, encouraging employees to become part of the RAM Hotels family... Show More
Job Requirements
- Must have experience with front office equipment
- Must be flexible to work varied schedules
- Must have the ability to perform repetitive tasks
- Must have physical ability to walk, sit, and stand during scheduled shifts
- Must be able to lift up to 40 lbs
- Ability to effectively manage and resolve disruptive circumstances
- Ability to remain calm and focused under pressure
- Positive representation of the property
- Embrace and respect diversity and multicultural environments
Job Qualifications
- High-school graduate or equivalent
- One year of work-related experience in customer service, hotel industry, management, or related fields preferred
- Proficient in MS Word, Excel, and PowerPoint
- Experience in data entry and database management
- Telephone etiquette skills
- Understanding of hospitality industry preferred
- Previous experience as a Guest Services Agent preferred
- Bilingual communication skills preferred
- Excellent written and oral communication skills
- Excellent organizational skills
Job Duties
- Serve as concierge to guests including making restaurant reservations, providing directions, and recommending area attractions
- Become familiar with the property location, room types, rates, and services
- Review guest reservation status and provide options and alternatives
- Assist guests with registration, room assignment, and special requests
- Verify guest payment methods and adhere to credit and cash-handling policies
- Input guest information in the property management system and maintain front desk area
- Coordinate with housekeeping and maintenance departments regarding room status and guest requests
- Attend departmental meetings and report unusual occurrences to management
- Perform other tasks as necessary to exceed guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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