Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Training and Development
supportive work environment
Job Description
Residence Inn South Reno is a prominent hotel located in Reno, Nevada, known for its commitment to providing guests with a comfortable and memorable stay experience. As part of the hospitality industry, Residence Inn South Reno offers various amenities and services tailored to meet the needs of travelers, whether visiting for business or leisure. The hotel prides itself on exceptional guest service, professional staff, and a welcoming atmosphere that ensures every guest feels valued and well taken care of. With a focus on quality hospitality, Residence Inn South Reno is an ideal place for individuals passionate about customer service and... Show More
Job Requirements
- must be able to stand and move for up to 4 hours
- able to lift up to 45 lbs
- able to push and pull carts up to 250 lbs
- able to bend, stoop, squat and stretch occasionally
- basic high school education or equivalent
- experience in customer service or hospitality preferred
- excellent communication skills
- knowledge of basic computer programs
- ability to handle cash and balancing cash drawer
- good organizational skills
- ability to work varying schedules
- maintain neat and well-groomed appearance
- regular attendance
- comply with hotel policies and safety standards
Job Qualifications
- high school or equivalent education
- experience in the hospitality industry preferred
- experience in a front desk or customer service role preferred
- good communication skills verbal, written and electronic
- basic computer skills including knowledge of Windows OS, MS Office, PMS, PBX, key system and POS
- strong organizational and customer relations skills
- detail oriented with outstanding communication abilities
- able to work independently
- excellent issue resolution and analytical skills
Job Duties
- Greet and welcome guests upon arrival
- execute the registration and checkout process at the front desk
- accept payment for guests accounts including maintaining a house bank and making accurate daily deposits and reports
- accurately handle cash transactions and balance a cash drawer
- acknowledge rewards members and returning guests
- take and manage guest bookings and up-selling opportunities
- review arrival reports and ensure special request reservations are handled correctly
- attend scheduled trainings and meetings
- ensure awareness of promotions, activities and VIP arrivals
- practice safe work habits and comply with security protocols
- answer and properly transfer calls
- coordinate guest needs with other departments and follow up on guest requests
- answer inquiries about hotel policies, services, and local attractions
- maintain lobby cleanliness and assist with mail, packages, and facsimiles
- perform other duties assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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