Front Desk Agent ("Agente de Recepcion")

Colorado Springs, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Career advancement opportunities

Job Description

Azul Hospitality is a renowned hotel management company recognized for delivering exceptional guest experiences through its dedication to quality, professionalism, and hospitality excellence. With a strong presence in the industry, Azul Hospitality operates a range of hotels that blend comfort, convenience, and personalized service to meet the diverse needs of travelers. Known for its commitment to maintaining high standards of cleanliness, safety, and customer satisfaction, the company values staff who contribute to its friendly and efficient operation environment. Employees at Azul Hospitality enjoy working in dynamic settings where guest interaction and teamwork play crucial roles.

The Front Desk Agen... Show More

Job Requirements

High school diploma or equivalent
hospitality or customer service experience preferred
ability to stand and walk for up to four hours
ability to lift up to 45 lbs and push or pull carts up to 250 lbs
basic computer proficiency
good communication skills
attention to detail
ability to follow company policies
ability to work varying shifts
adherence to grooming and uniform standards
reliable and punctual attendance

Job Qualifications

High school diploma or equivalent
experience in hospitality industry preferred
experience in front desk or customer service role preferred
good communication skills both verbal and written
basic computer skills including knowledge of Windows OS, MS Office, PMS, PBX, Key system and POS
strong organizational and detail-oriented abilities
excellent customer relations and leadership capabilities
ability to manage multiple tasks efficiently
strong problem-solving and analytical skills
ability to work independently and as part of a team

Job Duties

Greet and welcome guests upon arrival
execute the registration and checkout process at the front desk
accept payment for guest accounts including cash handling and balancing cash drawer
acknowledge rewards members and returning guests
manage guest bookings and upselling opportunities
review arrival reports and coordinate with other departments on special requests and VIP guests
attend all scheduled training and meetings
ensure awareness of special promotions and events
practice safe work habits and follow security protocols
answer calls and transfer to appropriate departments
assist in handling mail, packages, and guest items
maintain lobby cleanliness and organization
confer and cooperate with other departments to ensure coordination of guest services
respond to guest inquiries about hotel policies, services, and local attractions
perform any other duties assigned by manager or supervisor

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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