Front Desk Agent ("Agente de Recepcion")

Dearborn, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

wellness programs

Flexible Schedule

Job Description

Azul Hospitality is a distinguished hotel management company dedicated to delivering exceptional guest experiences through its portfolio of properties. Known for its commitment to hospitality excellence and creating welcoming environments, Azul Hospitality ensures that each property under its management maintains high standards of service, quality, and customer satisfaction. With a focus on fostering positive guest interactions and maintaining operational efficiency, Azul Hospitality plays a pivotal role in the hospitality industry by providing professional management services to hotels that cater to diverse traveler needs.

The role available is that of a Front Desk Agent within one of Azul Hospitality's hotels. ... Show More

Job Requirements

High school or equivalent education
Experience in the hospitality industry preferred
Experience in a front desk or customer service role preferred
Ability to speak, read, write, and understand the primary language used in the workplace
Good communication skills
Basic computer skills
Ability to stand and exert mobility for up to four hours
Ability to lift up to 45 lbs
Ability to push and pull carts and equipment weighing up to 250 lbs
Ability to bend, stoop, squat and stretch occasionally
Maintain a neat, clean and well-groomed appearance
Regular attendance in conformance with company standards
Compliance with company rules and regulations
Attendance at all scheduled training sessions and meetings

Job Qualifications

High school or equivalent education
Experience in the hospitality industry preferred
Experience in a front desk or customer service role preferred
Good communication skills, verbal, written and electronic
Considerable knowledge of complex mathematical calculations and computer programs
Excellent leadership capability and customer relations skills
Detail oriented with outstanding organizational and communication skills
Basic computer skills
Basic computational ability
Ability to effectively deal with internal and external customers requiring patience, tact and diplomacy
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS
Self-driven and able to work independently
Strong issue resolution and analytical skills with attention to detail

Job Duties

Greet and welcome guests upon arrival
Execute the registration and checkout process at the front desk
Accept payment for guests accounts both at the time of registration and at checkout
Maintain a house bank and make a deposit and accurate reports of receipts daily
Cash checks and exchange currency for guests
Accurately handle cash transactions and balance a cash drawer to the given amount
Acknowledge rewards members and returning guests
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Review current days arrival reports
Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment
Attend all scheduled training, departmental and hotel meetings
Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles
Practice safe work habits and ensure safe work practices to avoid injury to self and others
Ensure all privacy and security protocols are followed as well as departmental and company procedures
Answer all calls promptly correctly transfer all calls to appropriate departments
Confer and cooperate with other departments to ensure coordination of guest needs
Logging of all guest requests and room defects in the appropriate system
Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction
Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions
Maintain an extensive knowledge of the hotel, its services, and facilities
Along with a general knowledge of the city where the hotel is located and its attractions
Maintain lobby cleanliness and organization
Assist in booking reservations
Assist with handling mail, packages, facsimiles, and guest items
All other duties assigned by manager or supervisor

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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