Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
supportive work environment
Job Description
Azul Hospitality is a distinguished company within the hospitality industry known for its commitment to excellence and guest satisfaction. Operating several hotel properties, Azul Hospitality is dedicated to creating memorable experiences for its guests through exceptional service, comfortable accommodations, and a welcoming atmosphere. The company fosters a professional and supportive work environment where every team member plays a vital role in contributing to the overall success and reputation of the hotels under its management. With a focus on quality, professionalism, and guest satisfaction, Azul Hospitality provides opportunities for career growth and continuous learning within the hospitality sector.
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Job Requirements
- High school diploma or equivalent
- Experience preferred in hospitality industry
- Experience preferred in front desk or customer service roles
- Ability to communicate effectively verbally and in writing
- Knowledge of mathematical calculations and computer applications
- Ability to lead and provide excellent customer relations
- Detail oriented with organizational skills
- Ability to use basic computers
- Ability to handle customer issues with patience and diplomacy
- Familiarity with Windows OS, MS Office, PMS, PBX, Key system and POS
- Ability to work independently
- Strong problem-solving and analytical skills
Job Qualifications
- High school diploma or equivalent
- Experience in hospitality industry preferred
- Experience in front desk or customer service role preferred
- Good communication skills verbal, written and electronic
- Considerable knowledge of complex mathematical calculations and computer programs
- Excellent leadership capability and customer relations skills
- Detail oriented with outstanding organizational and communication skills
- Basic computer skills and computational ability
- Ability to deal effectively with internal and external customers requiring patience, tact and diplomacy
- Knowledgeable about basic Windows OS, MS Office, PMS, PBX, Key system and POS
- Self-driven and able to work independently
- Strong issue resolution and analytical skills with attention to detail
Job Duties
- Greet and welcome guests upon arrival
- Execute the registration and checkout process at the front desk
- Accept payment for guests accounts both at the time of registration and at checkout
- Maintain a house bank and make a deposit and accurate reports of receipts daily
- Cash checks and exchange currency for guests
- Accurately handle cash transactions and balance a cash drawer to the given amount
- Acknowledge rewards members and returning guests
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Review current days arrival reports and check all special request reservations
- Attend all scheduled training, departmental and hotel meetings
- Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house
- Practice safe work habits and ensure safe work practices to avoid injury
- Ensure all privacy and security protocols are followed
- Answer all calls promptly and correctly transfer them
- Confer and cooperate with other departments to ensure coordination of guest needs
- Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment and travel directions
- Maintain an extensive knowledge of the hotel, its services, and facilities
- Maintain lobby cleanliness and organization
- Assist in booking reservations
- Assist with handling mail, packages, facsimiles, and guest items
- Perform all other duties assigned by manager or supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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