Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
Azul Hospitality is a dynamic hospitality company renowned for its commitment to providing exceptional guest experiences across its portfolio of hotels and resorts. With a focus on excellence, professionalism, and personalized service, Azul Hospitality strives to create a welcoming environment for every guest, ensuring their stay is memorable and enjoyable. The company prides itself on fostering a culture of teamwork, integrity, and continuous improvement, making it a preferred employer in the hospitality industry. Known for maintaining high standards in guest service, Azul Hospitality invests significantly in employee training and development to uphold its reputation for quality and guest satisfaction. The... Show More
Job Requirements
- High school or equivalent education
- prior experience in front desk or customer service role preferred
- ability to stand and exert well-paced mobility for up to four hours
- ability to lift up to 45 lbs
- ability to push and pull carts and equipment up to 250 lbs
- ability to use office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, fax machines, and photocopiers
- excellent communication skills
- basic computer proficiency
- ability to work independently and handle multiple tasks
- must maintain a neat, clean and well-groomed appearance
- regular attendance and punctuality
- adherence to company grooming and uniform standards
- compliance with safety and security protocols
- ability to engage with guests patiently and diplomatically
- ability to maintain confidentiality and privacy of guest information
- flexibility to work varying schedules based on business needs
Job Qualifications
- High school or equivalent education
- experience in the hospitality industry preferred
- experience in a front desk or customer service role preferred
- good communication skills, verbal, written and electronic
- considerable knowledge of complex mathematical calculations and computer programs
- excellent leadership capability and customer relations skills
- detail oriented with outstanding organizational and communication skills
- basic computer skills
- basic computational ability
- ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts
- knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS
- self-driven and able to work independently
- strong issue resolution and proven analytical skills with a strong attention to detail
Job Duties
- Greet and welcome guests upon arrival
- execute the registration and checkout process at the front desk
- accept payment for guests accounts both at the time of registration and at checkout
- maintain a house bank and make a deposit and accurate reports of receipts daily
- cash checks and exchange currency for guests
- accurately handle cash transactions and balance a cash drawer to the given amount
- acknowledge rewards members and returning guests
- take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- review current days arrival reports
- check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment
- attend all scheduled training, departmental and hotel meetings
- ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles
- practice safe work habits and ensure safe work practices to avoid injury to self and others
- ensure all privacy and security protocols are followed as well as departmental and company procedures
- answer all calls promptly correctly transfer all calls to appropriate departments
- confer and cooperate with other departments to ensure coordination of guest needs
- logging of all guest requests and room defects in the appropriate system
- follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction
- answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions
- maintain an extensive knowledge of the hotel, its services, and facilities
- along with a general knowledge of the city where the hotel is located and its attractions
- maintain lobby cleanliness and organization
- assist in booking reservations
- assist with handling mail, packages, facsimiles, and guest items
- all other duties assigned by manager or supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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