Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $21.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible scheduling
Job Description
Azul Hospitality is a renowned name in the hotel industry, recognized for delivering exceptional guest services and maintaining high standards of hospitality. With a commitment to excellence, Azul Hospitality operates hotels that prioritize guest comfort, safety, and memorable experiences. The company fosters a professional and welcoming environment for both guests and employees, emphasizing a positive and efficient work culture. As a reputable hotel management company, Azul Hospitality encourages career growth and development opportunities within the hospitality sector, providing a platform for individuals passionate about guest service to thrive and advance.
The Front Desk Agent role at Azul Hospitality embodies ... Show More
The Front Desk Agent role at Azul Hospitality embodies ... Show More
Job Requirements
- High school or equivalent education
- Experience in hospitality preferred
- Experience in front desk or customer service preferred
- Ability to stand and move for extended periods
- Ability to lift up to 45 lbs
- Ability to operate office equipment
- Good communication skills
- Basic computer literacy
- Ability to work varied schedules
- Compliance with grooming and attendance policies
- Ability to follow safety and security procedures
- Ability to multitask in a fast-paced environment
Job Qualifications
- High school diploma or equivalent
- Experience in hospitality industry preferred
- Experience in front desk or customer service preferred
- Good communication skills, verbal, written and electronic
- Basic computer skills including Windows OS and MS Office
- Knowledge of PMS, PBX, Key system and POS
- Excellent leadership and customer relations skills
- Detail oriented with strong organizational abilities
- Strong computational skills
- Ability to deal with internal and external customers effectively
- Self-driven and able to work independently
- Strong issue resolution and analytical skills
Job Duties
- Greet and welcome guests upon arrival
- Execute the registration and checkout process at the front desk
- Accept payment for guests accounts, maintain a house bank, and make deposits
- Accurately handle cash transactions and balance cash drawer
- Acknowledge rewards members and returning guests
- Take and manage guest bookings and up-selling opportunities
- Review arrival reports and special requests to ensure proper room assignments
- Attend trainings, departmental and hotel meetings
- Ensure awareness of special promotions, VIPs, and scheduled activities
- Practice safe work habits and follow safety protocols
- Follow privacy and security procedures
- Answer calls promptly and transfer to appropriate departments
- Cooperate with other departments to coordinate guest needs
- Log guest requests and follow up for resolution
- Answer inquiries about hotel services and local attractions
- Maintain extensive knowledge of the hotel and city
- Maintain lobby cleanliness and organization
- Assist in booking reservations and handling mail, packages, and guest items
- Perform other duties as assigned
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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