Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $15.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities
Job Description
This hospitality establishment prides itself on delivering exceptional guest experiences through outstanding service and attention to detail. As a reputable hotel, it is committed to maintaining high standards in all areas of guest interactions, ensuring comfort and satisfaction for every visitor. With a dedicated team and a welcoming atmosphere, the hotel has established itself as a preferred destination for travelers seeking quality accommodations and personalized service. The Front Desk/Guest Service Agent plays a vital role in upholding the hotel's reputation by being the first point of contact for guests, providing a warm welcome, and delivering excellent customer service throughout their... Show More
Job Requirements
- Must be authorized to work in the United States
- must be able to communicate effectively in English
- must have strong computer skills
- must have strong working knowledge of Microsoft Office programs
- must be able to work well under pressure
- must be able to accurately follow instructions, both verbally and written
- must be highly detailed orientated
- must be able to work in a fast paced environment
- must have excellent listening skills
- must possesses excellent communication skills
- must be professional in appearance and demeanor
- must always ensure a teamwork environment
- ability to work a flexible schedule that may include evenings, weekends and holidays
- must have the ability to deal effectively and interact well with the guests and associates
- must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- must have a passion for creating an exceptional experience for all guests
- must have excellent guest and associate relations skills
- skilled in problem solving by identifying the problem and working through it
- possess strong leadership, motivational, organizational and verbal communication skills
Job Qualifications
- High school diploma or equivalent
- prior hospitality experience required
- any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities
- previous experience with Windows, Office, and StayNTouch or similar property management system
Job Duties
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- maintain complete knowledge of correct maintenance and use of equipment
- anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- maintain positive guest relations at all times
- resolve guest complaints, ensuring guest satisfaction
- maintain complete knowledge at all times of all hotel features/services, hours of operation
- maintain complete knowledge of all room types, numbers, layout, decor, appointments and location
- maintain complete knowledge of all room rates, special packages and promotions
- maintain complete knowledge of daily house count and expected arrivals/departures
- maintain complete knowledge of room availability status for any given day
- maintain complete knowledge of scheduled in-house group activities, locations and times
- maintain complete knowledge of all hotel and departmental policies and procedures
- access all functions of the computer system
- ensure that current information on rates, packages and promotions is available at the Front Desk
- inspect, plan and ensure that all materials and equipment are in complete readiness for service
- monitor the hotel front entrance and resolve any congested situations
- monitor the check-in/check-out process
- anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently
- monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines
- maintain a neat and presentable front desk area
- monitor guest mail and ensure that it is processed according to procedures
- monitor and ensure that express check-outs are processed through the system
- observe guest reactions and confer frequently with staff to ensure guest satisfaction
- assist guests with reports of lost/stolen articles, following hotel policy
- adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations
- contact newly registered guests within specified minutes determined by property guidelines after check-in to establish guest satisfaction
- resolve any dissatisfaction immediately
- document each call according to procedures
- ensure security of guest rooms
- other duties as assigned
OysterLink simplifies hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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