Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a renowned hospitality company recognized for delivering exceptional guest experiences across its global portfolio of hotels and resorts. Known for its commitment to service excellence, Sonesta operates in various segments including luxury, extended stay, and full-service hotels, catering to both leisure and business travelers. With a strong presence in major US cities and international locations, Sonesta prides itself on creating welcoming environments where guests feel valued and cared for. The company emphasizes diversity, equal opportunity, and continuous improvement in its workplace culture, making it a sought-after employer in the hospitality industry.
The role of Guest Services A... Show More
The role of Guest Services A... Show More
Job Requirements
- High school diploma or equivalent required
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts and percentages preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Required to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license required
- Frequently standing up, bending, climbing, kneeling and moving about the facility
- Carrying, lifting or pulling items weighing up to 50 pounds
- Frequently handling objects and equipment
- Standing for extended periods of time
- Required to work mornings, evenings, weekends and holidays
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills preferred including basic math and budgeting
- Problem-solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including posting charges and preparing reports
- Maintain the security of cash, credit card transactions, and guest information
- Book guest reservations for individuals and groups, process cancellations and revisions, and up-sell rooms to maximize revenue
- Follow seasonal demand reservation strategy regarding room type and length of stay pricing
- Promote teamwork and quality service through daily communication with other shifts and management
- Service the shoppe and the pour by ensuring guests receive hotel products and services
- Ensure guest special requests are fulfilled and proper delivery of guest services
- Issue, control and release guest safe-deposit boxes
- Comply with federal, state and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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