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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.25 - $1.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Complimentary stays
Free Daily Lunch
Free parking
401(k) retirement plan
Medical insurance
Dental Insurance
Vision Insurance
Employer-paid life insurance
Job Description
Town and Country Resort is a distinguished hospitality establishment located in the vibrant heart of Mission Valley, San Diego. This resort combines retro charm with classic Southern California sunshine and modern luxury, creating an iconic and playful atmosphere that has been a cherished destination for decades. Sprawled across its expansive grounds, the resort boasts 671 well-appointed guest rooms and an impressive 295,000 square feet of meeting space designed to accommodate a diverse range of events and gatherings. Known for its welcoming ambiance and exceptional service, Town and Country Resort continues to set the standard for memorable stays and enjoyable experiences... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role
- Ability to work flexible hours including early mornings, evenings, weekends, and holidays
- Strong communication and interpersonal skills
- Basic computer skills and familiarity with property management systems
- Ability to handle multiple tasks simultaneously
- Commitment to providing exceptional guest service
Job Qualifications
- Flexibility to work varying shifts including weekends and holidays
- Previous guest service experience
- Strong interpersonal skills and ability to connect with guests
- Excellent verbal and written communication skills
- Ability to multitask and manage priorities effectively
Job Duties
- Welcome guests with a warm, engaging, and professional presence
- Make check-ins and check-outs smooth, accurate, and effortlessly efficient
- Handle guest questions, concerns, and special requests with speed, care, and follow-through
- Keep room assignments, rate verification, and billing details accurate
- Work closely with Housekeeping, Bell Services, Reservations, and other departments to create a seamless guest experience
- Process payments, post charges, and balance daily transactions using property management systems
- Know the resort inside and out, including amenities and local attractions
- Jump in on special requests like early check-ins, late check-outs, and room changes
- Maintain compliance with all safety, security, and privacy standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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