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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.30 - $19.30
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
Life insurance
Disability Coverage
Savings accounts
tuition aid
Travel perks
Lodging perks
Job Description
Stonebridge is a reputable hospitality company dedicated to delivering exceptional guest experiences through its well-managed hotels and resorts. Operating in major cities such as Atlanta, Georgia, Stonebridge stands out for its emphasis on customer satisfaction, quality services, and professional workplace culture. Their properties serve a variety of clients ranging from leisure travelers to business guests, aiming to provide a welcoming atmosphere complemented by modern facilities and attentive service.
The company is committed to equal employment opportunities and fosters an inclusive environment where employees are valued and accommodated. Stonebridge invests in professional development and offers a comprehensive benefits package t... Show More
The company is committed to equal employment opportunities and fosters an inclusive environment where employees are valued and accommodated. Stonebridge invests in professional development and offers a comprehensive benefits package t... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills
- Proficiency in property management systems and office software
- Ability to handle cash transactions and perform basic bookkeeping
- Excellent problem-solving skills
- Strong organizational skills and attention to detail
- Ability to work flexible hours including evenings, weekends, and holidays
- Ability to stand and walk for long periods during shifts
- Ability to lift and carry up to 10 lbs occasionally
- Ability to work independently and follow hotel policies
Job Qualifications
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills
- Proficiency in using property management systems and basic office software such as Word and Excel
- Ability to handle cash transactions and perform basic bookkeeping
- Excellent problem-solving abilities
- Strong organizational skills and attention to detail
- Ability to work independently and follow established hotel policies and procedures
Job Duties
- Greet, register, and assign rooms to guests upon their arrival
- Verify guest credit and establish payment methods for accommodation
- Keep accurate records of room availability and guest accounts using property management systems
- Compute bills, collect payments, and make change for guests
- Perform basic bookkeeping tasks, such as balancing cash accounts
- Issue room keys and provide necessary instructions to bell attendants
- Review accounts and charges with guests during the check-out process
- Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems
- Transmit and receive guest messages using telephones or switchboards
- Coordinate with housekeeping and maintenance staff to address guest-reported issues
- Make and confirm reservations for guests
- Answer inquiries about hotel services, nearby dining, shopping, and entertainment options
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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