You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Up to $21.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Free parking
Paid Time Off
Dental Insurance
Vision Insurance
Health Insurance
Meal Discount
Job Description
Hotel Burbank is a premier hotel located in the heart of Burbank, California, offering guests a unique blend of the iconic studio scene and the charming atmosphere of a small town within a big city. Managed by Oh So Original, this hotel prides itself on delivering an authentic Los Angeles experience, combining the city's dynamic spirit and creative energy. With 484 spacious rooms designed to provide comfort and style, Hotel Burbank invites travelers to enjoy the best of Los Angeles, positioning itself as a magnet for innovation and new ideas while serving as a welcoming home base for visitors exploring... Show More
Job Requirements
- High school diploma or equivalent
- Plus one year of hotel guest service experience
- Must speak fluent English
- Must have a flexible schedule
- May be required to work nights, weekends, and/or holidays
Job Qualifications
- High school diploma or equivalent
- At least one year of hotel guest service experience
- Fluency in English
- Flexible schedule including nights, weekends, and holidays
- Some college coursework completed is preferred
- Bilingual skills are a plus
- Knowledge of the OPERA system is preferred
- Excellent communication skills
Job Duties
- Practice OSHA standards and comply with all company safety policies and procedures
- Greet guests in a friendly, prompt and professional manner
- Register guests, issue room keys, provide information on hotel services and room location
- Answer phones in a prompt and courteous manner, handle PBX shifts
- Up-sell rooms where possible to maximize hotel revenue
- Accurately process all cash and credit card transactions according to established procedures including posting charges, completing reports, preparing deposit, and securing assigned bank
- Issue, control and release guest safe-deposit boxes
- Communicate outstanding guest requests or issues to management requiring monitoring or follow-up
- Respond appropriately to guest complaints and make service recovery gestures
- Book guest reservations for individuals and groups, process cancellations and updates
- Promote teamwork and quality service through communication with other departments
- Provide local directions and general information to callers
- Act as a central communications point during emergency/crisis situations and follow emergency protocols
- Respond to in-house guest concerns and notify management of equipment issues
- Operate in-house paging system and coordinate with security and maintenance
- Perform other duties such as recording incoming packages and providing concierge services
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: