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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $24.00 - $24.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health savings account
Dental Insurance
Health Insurance
Paid parental leave
Disability insurance
401(k) matching
Tuition Reimbursement
Vision Insurance
Parental leave
Life insurance
Job Description
Sonesta International Hotels is a prominent hospitality company, ranked as the 8th largest hotel company in the United States and rapidly expanding its footprint. The company operates a diverse portfolio of over 1,000 properties spanning eight countries, featuring a mix of full-service and focused-service hotels primarily situated in major cities. Sonesta’s unique blend of owned, managed, and franchised hotels offers an extensive range of experiences that meet the needs and expectations of a global clientele. Driven by the human side of hospitality, Sonesta places a strong emphasis on delivering service with passion, loyalty with purpose, and creating memorable experiences that... Show More
Job Requirements
- high school diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- previous background from the extended stay industry preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- experience with Microsoft Office and Opera systems preferred
- will be required to obtain ServSafe certification
- may be required to obtain TIPS certification
- valid driver’s license required
- frequently standing up, bending, climbing, kneeling, and moving about the facility
- carrying, lifting or pulling items weighing up to 50 pounds
- frequently handling objects and equipment
- standing for extended periods
- will be required to work mornings, evening, weekends, and holidays
Job Qualifications
- high school diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- background from the extended stay industry preferred
- ability to speak, read, and write fluent English
- other languages beneficial
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- will be required to obtain ServSafe certification
- may be required to obtain TIPS certification
- valid driver’s license required
Job Duties
- deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- register guests, issue room keys, and provide information on hotel services and room location
- answer phones in a prompt and courteous manner
- accurately process all cash and credit card transactions including posting charges, preparing deposits, and securing assigned bank
- maintain the security of cash, credit card transactions, and guest information
- book guest reservations for individuals and groups, process cancellations and updates, and up-sell rooms to maximize revenue
- follow the overall seasonal demand reservation strategy regarding room type and length of stay pricing
- promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- ensure guests receive service and products offered by the hotel, following all local laws regarding alcoholic beverage sales
- fulfill guest special requests and ensure proper delivery of guest services
- issue, control and release guest safe-deposit boxes
- comply with federal, state and local laws regarding health, safety, and alcohol services
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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