Front Desk Agent

Scottsdale, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Employee assistance program

Disability insurance

Paid Time Off

401(k)

Life insurance

Job Description

Driftwood Hospitality Management is a reputable company renowned for its integrated approach to hospitality services, providing outstanding client service across all its properties. The organization is committed to fostering a diverse and inclusive workplace, ensuring equal employment opportunities without discrimination based on race, color, religion, sex, and other legally protected statuses. Driftwood emphasizes a collaborative company culture where associates are empowered to take initiative and contribute proactively towards the success of their respective hotels. With a team that includes the best talent in the hospitality industry, the company maintains high standards of quality service and guest satisfaction.

The Fro... Show More

Job Requirements

Ability to stand and move throughout front office and continuously performs essential job functions
stand 95 percent of shift
lifting up to 25 pounds maximum
occasional twisting, bending, stooping, reaching, standing, walking
frequent talking, hearing, seeing and smiling

Job Qualifications

Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities
high school diploma preferred
prior hospitality experience preferred but not required
considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error
ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts
ability to read, listen, and communicate effectively in English, both verbally and in writing
ability to access and accurately input information using a moderately complex computer system
hearing and visual ability to observe and detect signs of emergency situations

Job Duties

Greet customers immediately with a friendly and sincere welcome
complete the registration process by inputting and retrieving information from a computer system
verify and imprint credit cards for authorization using electronic acceptance methods
promptly answer the telephone using positive and clear English communication
close guest accounts at the time of check out and ensure guest’s satisfaction
field guest complaints and resolve complications using experienced judgment and discretion
adhere to all company policies and procedures

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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