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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Paid Time Off
Dental Insurance
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Our esteemed hotel is a premier hospitality establishment known for delivering exceptional guest experiences through superior service and attention to detail. As an integral part of the hospitality industry, we pride ourselves on providing a welcoming environment for all visitors, ensuring their stay is comfortable, enjoyable, and memorable. The hotel boasts a blend of modern amenities, elegant accommodations, and a dedicated staff committed to upholding the highest standards of service excellence. With a strong reputation for personalized guest attention and meticulous operations, our hotel continuously strives to exceed expectations, making it a preferred destination for both leisure and business travelers.<... Show More
Job Requirements
- High school diploma or equivalent
- Six months to one-year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to solve practical problems and interpret various instructions in written, oral, diagram, or schedule form
- Ability to operate the Property Management System, capture email, and use the PBX system
- Accountability for balancing the daily shift bank
- Strong organizational skills and demonstration of quality service
- Regularly required to stand, walk, and communicate effectively
- Occasionally able to lift and/or move up to 25 pounds
Job Qualifications
- High school diploma or equivalent
- Six months to one-year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to solve practical problems and interpret various instructions in written, oral, diagram, or schedule form
- Ability to operate the Property Management System, capture email, and use the PBX system
- Accountability for balancing the daily shift bank
- Strong organizational skills and demonstration of quality service
- Regularly required to stand, walk, and communicate effectively
- Occasionally able to lift and/or move up to 25 pounds
Job Duties
- Consistently provide high level of customer service
- Conduct pre-assignment of hotel rooms including VIPs, repeat guests, all packages, and special requests
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information
- Complete all items on appropriate checklist by end of shift
- Follow established key control policy
- Ensure proper credit policies are followed and verify credit limit report
- Submit all lost and found articles with completed lost and found reports
- Knowledgeable of immediate area, services, attractions, events and assist with Concierge services
- Knowledgeable of fire and emergency procedures
- Open, secure, and balance out daily shift bank involving counting and verifying cash, checks, and credit card transactions
- Monitor room availability throughout the day
- Review daily selling status of the hotel using yield management system
- Perform all other duties as directed by immediate supervisor
- Coordinate with other departments to ensure hotel services provide the best in guest satisfaction
- Perform other duties as assigned, requested or deemed necessary by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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