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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $21.00
Work Schedule
Standard Hours
Benefits
competitive salary
flexible schedule
Paid training
Employee Discounts
Opportunities for advancement
supportive work environment
Paid Time Off
Job Description
We are a well-established hospitality company committed to providing outstanding guest experiences through exceptional service, comfortable accommodations, and attention to detail. Our establishment is dedicated to creating a welcoming atmosphere, ensuring that every guest feels valued and cared for during their stay. We pride ourselves on our customer-focused approach and our team of dedicated professionals who work together to maintain high standards of hospitality.
The Front Desk Agent role is a crucial position within our organization, responsible for being the first point of contact for guests. This role requires a friendly, approachable individual with excellent communication skills and t... Show More
The Front Desk Agent role is a crucial position within our organization, responsible for being the first point of contact for guests. This role requires a friendly, approachable individual with excellent communication skills and t... Show More
Job Requirements
- High school diploma or equivalent
- Strong communication and customer service skills
- Ability to work independently and handle stressful situations
- Proficiency in Windows operating systems and office software
- Ability to work well with others and develop positive working relationships
- Ability to lift to 50 pounds occasionally and 10 pounds frequently
Job Qualifications
- High school diploma or equivalent
- Strong communication and customer service skills
- Ability to work independently and handle stressful situations
- Proficiency in Windows operating systems and office software
- Ability to work well with others and develop positive working relationships
Job Duties
- Check guests in and out by confirming reservations, assigning rooms, and issuing keys
- Handle guest requests and complaints promptly and professionally
- Manage cash drawer and process payments such as room charges, cash, debit, or credit
- Keep the front desk area and lobby clean and organized
- Coordinate with housekeeping to ensure room readiness for guests
- Provide guests with directions and information about the property and local attractions
- Answer guest calls, messages, and process requests or concerns
- Run daily reports and ensure the accuracy of information
- Assist guests with special requests and ensure their satisfaction
- Follow all company policies, safety procedures, and maintain confidentiality of guest information
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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