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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career development opportunities
Job Description
The hiring establishment is a reputable hotel committed to providing exceptional lodging services to guests from around the world. As a distinguished hospitality provider, the hotel takes pride in maintaining high standards of guest service, comfort, and convenience. With a focus on creating memorable experiences, the hotel offers a range of amenities including comfortable accommodations, dining options, event spaces, and concierge services. The hotel values professionalism, attention to detail, and a commitment to excellence in all aspects of operations. The staff is trained to uphold the core values of hospitality — warmth, respect, and efficiency, ensuring that every guest feels... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hospitality or customer service preferred
- excellent verbal and written communication skills
- ability to operate telephone switchboard and computer systems
- basic math skills for handling payments and balancing cash drawer
- availability to work flexible hours including weekends and holidays
- strong organizational skills and attention to detail
Job Qualifications
- High school diploma or equivalent
- previous experience in hotel front desk or customer service preferred
- strong communication and interpersonal skills
- proficiency with reservation and property management systems
- ability to multitask and handle stressful situations
- knowledge of local area attractions and transportation options
- basic accounting and cash handling skills
- problem-solving skills with a customer-focused approach
- professional appearance and demeanor
Job Duties
- Books guest reservations and/or coordinates with reservation center
- registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates
- prepares for group check-ins, check-outs, and VIP arrivals
- greets, registers, and assigns rooms to guests
- handles confidential information, including guest records, with a high degree of integrity
- answers and routes calls as appropriate
- takes guest messages with accuracy
- assists with sales and marketing efforts as directed by the General Manager
- offers and properly handles requests for wake-up calls
- records pertinent guest information in the pass on log
- replenishes continental breakfast as needed and keeps the area clean
- ensures common area/lobby is clean
- performs laundry functions as directed
- checks guests in and out of the hotel
- processes customer payments according to established policies and procedures
- answers phone in a prompt, efficient, and friendly manner
- promotes hotel services, facilities, and outlets
- becomes informed and knowledgeable of upcoming events/functions in the hotel and surrounding area
- answers guest questions about the property and amenities and refers/directed guests to area attractions and outlets
- arranges transportation for guests as needed
- uses creative reasoning to overcome guest objections and concerns ensuring 100% satisfaction
- resolves minor guest complaints and informs supervisor of major problems, complaints, disturbances or unhappy guests
- responds quickly to guest requests or complaints and follows up to ensure satisfaction
- completes daily paperwork including cashing out, documenting adjustments, miscellaneous postings, paid-outs, charges and check-outs
- handles departmental accounting of monies, receipts, guest accounts and credit forms
- posts all charges
- completes cashier's report, prepares deposit and counts cashier bank
- balances cash bag at open and close of each shift
- transmits and receives messages using telephone, email, fax, and switchboard
- maintains professional image through appearance and dress
- follows company policies and procedures
- performs other duties as assigned by supervisor or management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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