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Job Overview
Employment Type
Full-time
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short term disability
long term disability
401k
Tuition Assistance
Discounted hotel room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality Group is a reputable company known for managing a diverse portfolio of hotels with a strong emphasis on quality service, integrity, and community involvement. One of their esteemed properties, the Raleigh Marriott City Center, stands as a prominent destination for both business and leisure travelers. This hotel not only boasts a prime location and top-notch amenities but also fosters a workplace culture built on the company’s five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. At Concord Hospitality, employees are truly valued, and the company prides itself on an 'Associate First' philosophy that promotes respect, development, and a supportive... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to work in a fast-paced environment
- Excellent communication skills
- Basic math skills for payment processing
- Ability to maintain confidentiality and professionalism
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- Experienced with face to face customer service
- Strong communication and interpersonal skills
- Ability to handle multiple tasks efficiently
- Knowledge of hotel safety and emergency procedures
- High sense of responsibility and professionalism
- Friendly and engaging personality
Job Duties
- Assist guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues ensuring timely satisfaction
- Post guest charges, collect payments and follow all cash handling procedures
- Handle guest mail and messages with privacy and professionalism
- Be knowledgeable of the hotel brand and various programs including travel and special offers
- Communicate effectively with various departments and management about guest comments and concerns
- Respond quickly to incoming calls, lobby visitors and team members needing assistance
- Have full knowledge of hotel safety and emergency procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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