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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a distinguished entity in the hospitality industry, renowned for its dedication to delivering exceptional guest experiences through its meticulously managed hotels. Operating under a fully integrated approach to hospitality services, Driftwood Hospitality Management prides itself on its client-centric ethos, ensuring that every aspect of a guest's stay is handled with professional expertise and personalized care. The company culture empowers associates to take initiative, be proactive, and contribute meaningfully to their property's success, making it a preferred employer for individuals passionate about hospitality. Driftwood Hospitality Management fosters an environment of diversity and inclusion, committing to equal opportunity... Show More
Job Requirements
- Graduation from high school or equivalent
- Ability to stand and move throughout front office continuously
- Capacity to stand 95 percent of the shift
- Ability to lift up to 25 pounds
- Frequent talking, hearing, seeing and smiling
- Ability to use a moderately complex computer system
- Ability to communicate effectively in English both verbally and in writing
- Ability to perform moderately complex mathematical calculations accurately
- Hearing and visual ability to observe signs of emergency
- Ability to deal with customers patiently and diplomatically
Job Qualifications
- High school diploma preferred
- Prior hospitality experience preferred but not required
- Considerable skill in the use of a calculator
- Ability to effectively deal with internal and external customers
- Ability to read, listen and communicate effectively in English
- Ability to access and accurately input information using a computer system
- Ability to observe and detect signs of emergency situations
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Use a positive and clear speaking voice and provide accurate information such as outlet hours and local attractions
- Complete the registration process by inputting and retrieving information, confirming guest details and room rate
- Make appropriate room selections based on guest needs
- Code electronic keys, certificates, and coupons as appropriate
- Verify and imprint credit cards for authorization
- Handle cash transactions, make change, and balance assigned house bank
- Accept and record vouchers, travelers’ checks, and other payment forms
- Perform accurate, moderately complex arithmetic functions and post charges to guest rooms and house accounts
- Promptly answer the telephone using positive and clear English communication
- Input and retrieve messages and communicate content to guests
- Retrieve mail, packages, and facsimiles for customers
- Close guest accounts at check out and ensure guest satisfaction
- Research and resolve guest dissatisfaction or refer to a supervisor if needed
- Field guest complaints, research and develop effective solutions
- Remain calm and alert during emergencies and busy hotel activity
- Adhere to all company policies and procedures
- Follow safety and security rules and procedures
- Utilize protective equipment
- Report unsafe conditions and incidents to supervisors
- Maintain neat, clean, and well-groomed appearance
- Assist other front desk personnel when needed
- Perform related duties as requested by supervisors or managers
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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