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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a renowned hospitality management company recognized for its fully integrated approach to providing superior hospitality services. With an unwavering commitment to outstanding client service, Driftwood Hospitality Management prides itself on building a team composed of the best talent throughout the hospitality industry. Every employee, every position, and every hotel under its management reflects a dedication to excellence and a pursuit of well-defined strategies and objectives that empower associates to take initiative, be proactive, and contribute meaningfully to the success and reputation of their properties. This culture of empowerment fosters a collaborative and dynamic environment where team... Show More
Job Requirements
- High school diploma or equivalent
- flexible schedule to include both AM and PM shifts, weekends and holidays
- valid driver license with good driving record
- ability to stand and move continuously throughout front office areas
- ability to stand 95 percent of the shift
- ability to lift up to 25 pounds
- ability to perform occasional twisting, bending, stooping, reaching, standing, walking
- frequent talking, hearing, seeing, and smiling
- adhere to company policies and procedures
- follow safety and security rules
- maintain neat and well-groomed appearance
Job Qualifications
- Graduation from high school or any equivalent combination of education, training, or experience
- prior hospitality experience preferred but not required
- considerable skill in use of a calculator and moderately complex mathematical calculations
- ability to effectively deal with customers with patience, tact, and diplomacy
- ability to read, listen, and communicate effectively in English verbally and in writing
- ability to access and accurately input information into a moderately complex computer system
- hearing and visual ability to detect signs of emergency situations
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- complete the registration process by inputting and retrieving information from a computer system, confirming pertinent guest information, and selecting appropriate rooms
- verify and imprint credit cards for authorization using electronic methods, handle cash, make change, and balance the house bank
- promptly answer the telephone using positive and clear communication, input and retrieve messages, and communicate content to guests
- close guest accounts at check out, ensuring satisfaction and resolving issues within guidelines
- field guest complaints, research and resolve problems such as price conflicts or credit issues, remain calm and alert in emergencies, and maintain neatness of corridors and service areas
- adhere to all company policies, safety, and security procedures, report unsafe conditions, and maintain a safe work environment
- assist other front desk personnel as needed and perform related duties as requested by supervisor or manager
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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