You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Employee perks and discounts
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is recognized as the 8th largest hotel company in the United States and is experiencing rapid growth. This reputable hotel company operates a diverse portfolio consisting of full-service and focused hotels located in major cities. Sonesta operates over 1000 properties across eight countries, offering a broad presence in the hospitality industry. The company’s extensive reach is supported by a unique blend of owned, managed, and franchised hotels, ensuring Sonesta is a familiar and trusted name in the lodging sector. The company prides itself on delivering exceptional hospitality with a human touch, emphasizing passionate service, purposeful loyalty, and... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in a customer-facing role preferred
- ability to use front desk software and manage multiple phone lines
- excellent verbal and written communication skills
- availability to work flexible hours including weekends and holidays
- ability to stand for extended periods
- friendly and professional demeanor
- capability to handle guest inquiries and complaints effectively
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- strong communication and interpersonal skills
- proficiency with front desk technology and reservation systems
- ability to multitask and work in a fast-paced environment
- problem-solving skills
- team player with positive attitude
- attention to detail and organizational skills
Job Duties
- Greet, register, and assign rooms to guests
- maintain adequate supplies at each front desk station
- issue room key and provide instructions to Bellperson
- maintain updated registration and key files at all times
- answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
- keeps records of room availability and guests' accounts
- compute bills and collect payments
- makes and confirms reservations
- posts charges such as room, parking, food, liquor or telephone to ensure collection of revenue
- assist in reservations or PBX as needed
- build solid relationship with colleagues
- treat colleagues with respect and dignity
- maintain outstanding interpersonal relations with guests and co-workers
- contribute to building a positive team spirit
- other duties and responsibilities may be assigned
- deliver passionate and engaging service to our guests
- you will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
- consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile
- use eye and ear contact and guest's name
- establish/anticipate needs
- solve and own all requests/complaints
- thank everyone
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
Jobs By Filter