You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a leading hospitality company known for its commitment to providing exceptional client service and fostering a diverse, inclusive workplace. The company manages a portfolio of hotels that operate 24 hours a day, 7 days a week, and places a strong emphasis on employee empowerment, proactive initiatives, and a collaborative environment. Driftwood Hospitality Management's reputation in the industry is built upon their integrated approach to services, ensuring that every team member contributes to the overall success of their properties. Their company culture encourages initiative, strategic thinking, and dedication to quality service.\n\nThe Front Desk Agent role at Driftwood... Show More
Job Requirements
- Graduation from high school or equivalent combination of education, training, or experience
- Ability to stand and move throughout front office areas
- Stand 95 percent of shift
- Ability to lift up to 25 pounds maximum
- Occasional twisting, bending, stooping, reaching, standing, walking
- Frequent talking, hearing, seeing, and smiling
- Ability to effectively communicate in English
- Ability to operate computer systems for registration and billing
Job Qualifications
- Graduation from high school or equivalent combination of education, training, or experience
- High school diploma preferred
- Prior hospitality experience preferred but not required
- Skill in the use of a calculator and ability to prepare moderately complex mathematical calculations without error
- Ability to effectively deal with internal and external customers, exercising patience, tact and diplomacy
- Ability to read, listen, and communicate effectively in English both verbally and in writing
- Ability to accurately access and input information using a moderately complex computer system
- Hearing and visual ability to observe and detect signs of emergency situations
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
- Make appropriate selection of rooms based on guest needs
- Code electronic keys, certificates, and coupons as appropriate
- Verify and imprint credit cards for authorization using electronic acceptance methods
- Handle cash, make change and balance as assigned house bank
- Accept and record vouchers, travelers' checks, and other forms of payment
- Perform accurate, moderately complex arithmetic functions using a calculator
- Post charges to guest rooms and house accounts using the computer
- Promptly answer the telephone using positive and clear English communication
- Input messages into the computer
- Retrieve messages and communicate the content to the guest
- Retrieve mail, small packages and facsimiles for customers as requested
- Close guest accounts at the time of check out and ensure guest’s satisfaction
- Research and attempt to resolve problems within established guidelines, escalate to supervisor when necessary
- Field guest complaints and develop effective solutions
- Listen and extend assistance to resolve issues such as price conflicts, insufficient heating and air conditioning
- Remain calm and alert during emergency situations and heavy hotel activity
- Adhere to all company policies and procedures including safety and security rules
- Know department fire prevention and emergency procedures
- Utilize protective equipment
- Report unsafe conditions and accidents to supervisor or manager
- Maintain a neat, clean and well-groomed appearance as outlined in team member handbook
- Assist other Front Desk personnel as needed
- Perform related duties as requested by supervisor or manager
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: