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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.00 - $17.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan
hotel discounts
Paid holidays
Job Description
SMI Hotel Group is a renowned name in the hospitality industry, committed to delivering exceptional service and an unforgettable guest experience. As part of a network of high-quality hotels, SMI Hotel Group prides itself on maintaining excellent standards in accommodations, customer care, and amenities across all of its locations. With a strong focus on employee development and satisfaction, the company fosters a dynamic and inclusive work environment, encouraging team members to grow professionally while contributing meaningfully to the organization's success. The hotel group specializes in offering comfortable stays and premium services for both business and leisure travelers, blending modern conveniences... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience as a hotel front desk agent, receptionist, or similar role
- Experience using hotel reservations software
- Strong customer service and communication skills
Job Qualifications
- Prior experience as a hotel front desk agent, receptionist, or similar role
- Experience with hotel reservations software, like OnQ or Opera
- Customer service experience
- Excellent communication and organizational skills
Job Duties
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information like contact details and exact dates of their stay
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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