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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $13.75 - $17.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Basic Life Insurance & AD&D
voluntary life insurance
Voluntary Short-term Disability
voluntary long-term disability
Critical Illness, Hospital Indemnity & Accident Plans
Pet insurance
401(k) retirement plan
paid time off (PTO)
Job Description
Ivy Hospitality is a well-established company in the hospitality industry known for its dedication to delivering excellent guest experiences and outstanding customer service. The company operates within the hotel sector, focusing on offering a welcoming and comfortable environment for all guests. Ivy Hospitality is committed to creating an inclusive and diverse work atmosphere that fosters growth and development for its employees. The organization supports its team members through a comprehensive benefits package and a positive work culture, making it an attractive workplace for professionals in the hospitality field.
The position of Front Desk Agent at Ivy Hospitality plays a... Show More
The position of Front Desk Agent at Ivy Hospitality plays a... Show More
Job Requirements
- High School diploma or equivalent
- prior experience in a customer service role preferred
- ability to stand for extended periods, up to 8 hours
- ability to lift up to 15 lbs on occasion
- willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs
Job Qualifications
- High School diploma or equivalent
- prior experience in a customer service role preferred
- strong verbal and written communication skills
- basic computer skills
- knowledge of the hotel, its services, and the surrounding area
- ability to stand for extended periods, up to 8 hours
- ability to lift up to 15 lbs on occasion
- willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs
Job Duties
- Greet and welcome guests upon arrival, ensuring a warm and positive first impression
- register guests into the hotel's system, verifying reservation details, address, and payment information
- promote and enroll guests in the hotel's loyalty program, providing recognition and benefits to members
- process payments during check-in and check-out, manage a house bank, and accurately report daily receipts
- assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges
- respond promptly and effectively to guest complaints, providing solutions and escalating as necessary
- answer telephone calls courteously, providing accurate information and service
- handle reservations with efficiency and accuracy
- assist with hotel shuttle or transportation services, ensuring timely and courteous service
- assist guests with luggage upon arrival and departure
- be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests
- manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes
- be aware of and prepare for incoming VIP guests
- follow all company standard operating procedures and perform additional tasks as directed by the General Manager
- exhibit a positive and cooperative attitude as part of the team
- communicate effectively with coworkers and contribute to a supportive work environment
- handle and account for keys properly
- understand and adhere to emergency procedures and security policies
- ensure the confidentiality and protection of guest room numbers
- promote hotel amenities and upgrades to guests to enhance their experience and increase revenue
- must maintain a neat, clean, and well-groomed appearance in accordance with company standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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