Front Desk Agent

Manor, TX, USA|

Job Overview

Job Description

The hiring establishment is a hospitality company operating within the hotel industry, dedicated to delivering exceptional guest services and unforgettable experiences. This company prides itself on upholding the highest hospitality standards and maintaining a welcoming atmosphere for every guest. With a strong emphasis on customer satisfaction, the establishment fosters a professional and courteous environment where every interaction reflects the brand's commitment to excellence. The role of the Front Desk Agent is central to the guest experience, serving as the first and last point of contact during the guest's stay. This position is vital in ensuring smooth operational flow at the... Show More

Job Requirements

High school diploma or equivalent
Six months to one-year related experience and/or training
Ability to read, analyze, and interpret procedure manuals
Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to operate the Property Management System, capture email, and use the PBX system
Regularly required to stand, walk, and communicate
Occasionally lift and/or move up to 25 pounds

Job Qualifications

High school diploma or equivalent
Six months to one-year related experience and/or training
Ability to read, analyze, and interpret procedure manuals
Ability to solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to operate the Property Management System, capture email, and use the PBX system
Accountability for balancing the daily shift bank and maintaining organization
Demonstrate quality service
Ability to stand, walk, and communicate regularly
Capacity to occasionally lift and/or move up to 25 pounds

Job Duties

Consistently provide high level of customer service
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
Check in and out hotel guests in a confident, professional and friendly manner
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Complete all items on appropriate checklist by end of shift
Follow established key control policy
Ensure proper credit policies are followed and verify credit limit report
Submit all lost and found articles accompanied by a completed lost and found report
Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
Knowledgeable of fire and emergency procedures
Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
Monitor room availability throughout the day
Review daily the selling status of the hotel using yield management system
Perform all other duties as directed by immediate supervisor
Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
Perform other duties as assigned, requested or deemed necessary by management

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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