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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $16.50 - $1.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Employee assistance program
Disability insurance
Paid Time Off
401(k)
Life insurance
Job Description
Driftwood Hospitality Management is a distinguished leader in the hospitality industry, recognized for its fully integrated approach to hotel and hospitality services. Renowned for delivering outstanding client service, Driftwood creates an environment where associates are empowered to take initiative, be proactive, and contribute meaningfully to the success of each property. The company prides itself on assembling the best talent at every level, ensuring that from entry-level employees to management teams, every role upholds the highest standards of excellence and professionalism. This commitment results in exceptional guest experiences and operational success across all its establishments.
Driftwood Hospitality Management fosters a... Show More
Driftwood Hospitality Management fosters a... Show More
Job Requirements
- Graduation from high school or equivalent
- Prior hospitality experience preferred
- Ability to stand and move throughout front office areas continuously
- Must be able to stand 95 percent of the shift
- Ability to lift up to 25 pounds
- Ability to perform occasional twisting, bending, stooping, reaching, standing, and walking
- Frequent talking, hearing, seeing, and smiling
- Must maintain a neat, clean, and well-groomed appearance
Job Qualifications
- High school diploma preferred
- Any combination of education and experience equivalent to graduation from high school or other combinations of education, training or experience providing required knowledge, skills, and abilities
- Prior hospitality experience preferred but not required
- Considerable skill in the use of a calculator and preparation of moderately complex mathematical calculations without error
- Ability to effectively deal with internal and external customers requiring patience, tact, and diplomacy
- Ability to read, listen, and communicate effectively in English, both verbally and in writing
- Ability to access and accurately input information using a moderately complex computer system
- Hearing and visual ability to observe and detect signs of emergency situations
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
- Verify and imprint credit cards for authorization using electronic acceptance methods, handle cash, make change and balance as assigned house bank
- Promptly answer the telephone using positive and clear English communication, input messages into the computer, retrieve messages and communicate the content to the guest
- Close guest accounts at the time of check out and ensure guest’s satisfaction, research and resolve problem within established guidelines if dissatisfaction occurs
- Field guest complaints, conduct research to develop effective solutions, listen and extend assistance to resolve problems, remain calm during emergency situations
- Adhere to all company policies and procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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