Front Desk Agent

Spokane, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Flexible work schedule

Training and development opportunities

Job Description

SRTC Casino is a premier hospitality and gaming establishment committed to providing guests with an exceptional experience marked by outstanding service and an inviting atmosphere. As a prominent casino and hotel operator, SRTC offers a wide range of recreational, dining, and lodging services designed to delight visitors from all walks of life. The mission of SRTC Casino is to exceed guest expectations through friendly, courteous, and efficient service while upholding the highest standards of integrity and professionalism.

The Front Desk Agent role at SRTC Casino is a pivotal position that embodies the principles of hospitality and guest service excellence. T... Show More

Job Requirements

Must be at least eighteen years of age
One year guest service experience
Proficient in Microsoft Office and property management systems
Ability to handle cash and bank drawer
Schedule flexibility to work all shifts including nights, weekends and holidays
Strong guest service and problem-solving skills
Ability to multitask in fast-paced environment
Must tolerate noise, smoke, and varying temperature levels
Ability to secure and maintain state or tribal gaming license
Excellent communication skills

Job Qualifications

High school diploma or equivalent
Minimum one year guest service experience
Hospitality or hotel front desk experience preferred
Proficient in Microsoft Office Suite
Experienced with lodging and property management systems
Strong communication skills, both written and verbal
Ability to multitask in fast-paced environments
Effective problem-solving and guest service abilities
Knowledge of business etiquette and professional interactions
Ability to handle cash and perform cashiering duties
Willingness to work flexible shifts including nights and weekends
Ability to work under pressure and maintain professionalism

Job Duties

Provide hospitality in a friendly manner
Greet and assist guests during registration and check-out
Offer information and directions regarding hotel services and amenities
Resolve guest issues using service recovery tools
Cross train in call center duties including answering phones and making reservations
Register guests and assign rooms
Communicate with housekeeping and sales departments
Maintain accurate reservation systems
Perform cashiering and cash handling duties
Answer and route phone calls promptly and courteously
Promote property amenities, dining options, and events
Ensure confidentiality of guest information
Complete daily paperwork and file folios
Clean and sanitize workstations and lobby areas as needed
Comply with casino and hotel policies and regulations
Participate in dispute resolution
Adhere to all regulatory, tribal, casino, and hotel rules and procedures

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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