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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.50 - $19.50
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan
volunteer opportunities
educational assistance
Travel Discounts
Job Description
Crestline Hotels & Resorts is a distinguished hospitality company known for its commitment to excellence in providing memorable guest experiences across its nationwide portfolio of hotels. With a reputation for quality service, Crestline Hotels & Resorts operates a diverse range of properties from boutique hotels to large-scale resorts, all united by a dedication to hospitality that exceeds guest expectations. As an employer, Crestline Hotels & Resorts values diversity and inclusivity, welcoming candidates from all backgrounds and promoting equal employment opportunities everywhere they operate.
The role of Front Desk Agent at Crestline Hotels & Resorts is a pivotal position responsible... Show More
The role of Front Desk Agent at Crestline Hotels & Resorts is a pivotal position responsible... Show More
Job Requirements
- high school graduate or general education degree (ged)
- one year previous experience in a similar position in a hotel
- basic computer skills
Job Qualifications
- high school graduate or general education degree (ged)
- one year previous experience in a similar position in a hotel
- basic computer skills
- excellent communication skills
- strong customer service orientation
- ability to multitask and handle stressful situations
- familiarity with hotel management software
- attention to detail
- problem-solving skills
Job Duties
- resolve guest complaints, ensuring guest satisfaction
- anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- maintain positive guest relations at all times
- maintain complete knowledge at all times of all hotel features/services, hours of operation, all room rates, special packages and promotions, daily house count and expected arrivals/departures, scheduled daily group activities
- obtain assigned bank and ensure accuracy of contracted monies
- keep bank secure at all times
- answer department telephone within 3 rings, using correct greeting and telephone etiquette
- process all guest check-ins
- verify registration card information with the guest
- obtain back-up information for guest credit/payment method and input into system
- collect cash when designated
- direct bell person to escort guest and transport their luggage to the room
- handle overbooked or walked in guests
- accept and record wake-up call requests
- monitor, send and distribute guest faxes
- communicate pertinent guest information to designated departments/personnel
- resolve discrepancies on the room status report with housekeeping
- match the bucket check to in-house guest ledger report
- report discrepancies to manager
- process all check-outs
- process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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