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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $17.25
Work Schedule
Day Shifts
Night Shifts
Benefits
Equal opportunity employer
Affirmative action employer
Job Description
Crestline Hotels & Resorts is a renowned hospitality management company that operates a diverse portfolio of hotels and resorts across the United States and Canada. Known for its commitment to excellence, Crestline Hotels & Resorts focuses on delivering exceptional service and memorable experiences to its guests. As a company dedicated to quality and innovation in the hospitality industry, Crestline offers career growth opportunities and a supportive working environment for its employees. The organization values inclusivity and diversity, adhering to equal opportunity and affirmative action employment practices, ensuring a fair hiring process regardless of race, color, religion, sex, national origin, age,... Show More
Job Requirements
- high school graduate or general education degree (ged)
- one year previous experience in a similar position in a hotel
- basic computer skills required
Job Qualifications
- high school graduate or general education degree (ged)
- one year previous experience in a similar position in a hotel
- basic computer skills
Job Duties
- resolve guest complaints ensuring guest satisfaction
- anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day
- maintain positive guest relations at all times
- maintain complete knowledge of all hotel features and services hours of operation room rates special packages and promotions daily house count and expected arrivals and departures scheduled daily group activities
- obtain assigned bank and ensure accuracy of contracted monies
- keep bank secure at all times
- answer department telephone within 3 rings using correct greeting and telephone etiquette
- process all guest check-ins
- verify registration card information with the guest
- obtain back-up information for guest credit payment method and input into system collect cash when designated
- direct bell person to escort guest and transport their luggage to the room
- handle overbooked or walked in guests
- accept and record wake-up call requests
- monitor send and distribute guest faxes
- communicate pertinent guest information to designated departments and personnel such as special requests and amenity delivery
- resolve discrepancies on the room status report with housekeeping
- match the bucket check to in-house guest ledger report report discrepancies to manager
- process all check-outs
- process adjustment vouchers paid-outs correction vouchers miscellaneous charges
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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