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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
This job opening is with a well-established hotel renowned for providing exceptional guest experiences and premium hospitality services. The hotel operates with a customer-centric approach, aiming to deliver comfort, convenience, and luxury to travelers from various backgrounds. As a full-service accommodation provider, the hotel offers an array of amenities including comfortable rooms, a continental breakfast area, and access to local attractions, ensuring guests have a memorable stay. The team at the hotel is committed to excellence, professionalism, and maintaining a clean, welcoming environment throughout the premises, including the lobby and common areas.
The role being offered... Show More
The role being offered... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or customer service roles
- Excellent spoken and written communication skills
- Ability to work flexible hours including weekends and holidays
- Proficiency with computer systems and booking software
- Strong interpersonal skills and ability to handle stressful situations calmly
- Attention to detail and organizational skills
Job Qualifications
- High school diploma or equivalent
- Previous experience in a front desk or guest services role preferred
- Strong customer service and communication skills
- Ability to handle confidential information with discretion
- Basic computer proficiency and knowledge of reservation systems
- Ability to multitask and work in a fast-paced environment
- Knowledge of local area attractions and hotel services is an asset
Job Duties
- Books guest reservations and/or coordinates with reservation center
- Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates
- Prepares for group check-ins, check-outs, and VIP arrivals
- Greets, registers, and assigns rooms to guests
- Handles confidential information, including guest records, with a high degree of integrity
- Answers and routes calls as appropriate
- takes guest messages with accuracy
- Assists with sales and marketing efforts as directed by the General Manager
- Offers and properly handles requests for wake-up calls
- Records pertinent guest information in the pass on log
- Replenishes continental breakfast as needed and keeps the area clean
- Ensures common area/lobby is clean
- Performs laundry functions as directed
- Checks guests in and out of the hotel
- processes customer payments according to established policies and procedures
- Answers phone in a prompt, efficient, and friendly manner
- Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/functions in the hotel and in the surrounding area
- Answers guests questions about the property and amenities and refers and directs guests to area attractions and outlets
- Arranges for appropriate transportation of guests to and from the hotel when necessary
- Uses creative reasoning to overcome guest objections and concerns to ensure 100% satisfaction
- Resolves minor guest complaints to the satisfaction of the customer
- informs supervisor of major problems, complaints, disturbances or unhappy guests
- Responds quickly to guest requests or complaints in a friendly manner and takes appropriate action
- Follows up to ensure guest satisfaction
- Completes daily paperwork including cashing out, documenting adjustments, miscellaneous postings, paid-outs, charges and check-outs
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit
- posts all charges
- completes cashier's report, prepares deposit and counts cashier bank
- Balances cash bag at open and closing of each shift
- Transmits and receives messages using equipment such as computer, telephone, email, fax, and switchboard
- Provides a professional image at all times through appearance and dress
- Follows company policies and procedures
- Other duties as assigned by supervisor or management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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