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Front Desk Agent

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $16.00 - $17.50
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Work Schedule

Flexible
Day Shifts
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Benefits

Dental Insurance
Health Insurance
Tuition Reimbursement
Opportunities for advancement
401(k)
Vision Insurance
Life insurance

Job Description

Concord Hospitality is a prominent hospitality management company known for its dedication to creating exceptional guest experiences and fostering a supportive and positive workplace environment. As a leader in the hotel industry, Concord Hospitality operates with five core cornerstones: Quality, Integrity, Community, Profitability, and Fun. With a commitment to associate well-being, the company offers comprehensive benefits and career growth opportunities, making it an ideal place to build a rewarding career in hospitality. Known for its respectful and inclusive culture, Concord Hospitality values teamwork and associates’ contributions, creating an employee-first environment where everyone feels valued and supported.

The Front D... Show More

Job Requirements

  • High school education preferred
  • Experience in customer service or hospitality preferred
  • Excellent communication skills
  • Ability to handle cash and payment processing
  • Strong organizational skills
  • Ability to work in a fast-paced environment
  • Willingness to follow safety and emergency procedures

Job Qualifications

  • Team player
  • Detail oriented
  • Enthusiastic
  • Preferred self-starter
  • Preferred growth opportunities
  • High school education preferred

Job Duties

  • Greet and assist guests with efficiency, warmth, and professionalism
  • Maintain the highest level of service and hospitality throughout each interaction
  • Resolve guest concerns quickly and ensure complete satisfaction
  • Accurately post charges, handle payments, and follow all cash-handling procedures
  • Manage guest mail and messages with professionalism and discretion
  • Stay knowledgeable about our hotel brand, programs, and special offers
  • Communicate guest needs and feedback clearly to other departments and management
  • Answer calls, assist lobby visitors, and support team members promptly
  • Know and follow all hotel safety and emergency procedures

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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