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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $18.25 - $1.00
Work Schedule
Standard Hours
Day Shifts
Job Description
Origin Hotel Kansas City is a vibrant and contemporary hotel located in the heart of Kansas City. Known for its commitment to exceptional guest experiences, the hotel merges modern design with a warm and welcoming atmosphere. Guests enjoy stylish accommodations, premium amenities, and easy access to the city's cultural, dining, and entertainment attractions. Origin Hotel is recognized for its focus on hospitality excellence and a strong dedication to delivering personalized services that foster repeat visits and outstanding reviews. The establishment caters to both leisure and business travelers seeking comfort, convenience, and a unique lodging experience in Kansas City.
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Job Requirements
- High school diploma or equivalent
- six months to one-year related experience and/or training
- ability to read, analyze, and interpret procedure manuals
- ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- ability to operate the Property Management System, capture email, and use the PBX system
- accountability for balancing the daily shift bank
- maintain organization and demonstrate quality service
- ability to stand, walk, and communicate regularly
- ability to occasionally lift and/or move up to 25 pounds
Job Qualifications
- High school diploma or equivalent
- six months to one-year related experience and/or training
- ability to read, analyze, and interpret procedure manuals
- ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- ability to operate the Property Management System, capture email, and use the PBX system
- accountability for balancing the daily shift bank
- maintain organization and demonstrate quality service
- ability to stand, walk, and communicate regularly
- ability to occasionally lift and/or move up to 25 pounds
Job Duties
- Consistently provide high level of customer service
- conduct pre-assignment of hotel rooms, which includes VIPs, repeat guests, all packages, and any special requests
- check in and out hotel guests in a confident, professional and friendly manner
- answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- complete all items on appropriate checklist by end of shift
- follow established key control policy
- ensure proper credit policies are followed and verify credit limit report
- submit all lost and found articles accompanied by a completed lost and found report
- knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
- knowledgeable of fire and emergency procedures
- open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
- monitor room availability throughout the day
- review daily the selling status of the hotel using yield management system
- perform all other duties as directed by immediate supervisor
- contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
- perform other duties as assigned, requested or deemed necessary by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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