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Job Overview
Job Description
The hiring establishment for this role is a well-regarded hotel known for its commitment to providing exceptional guest services and upholding high hospitality standards. This hotel prides itself on delivering a memorable and welcoming experience for each guest, ensuring comfort, convenience, and superior customer service throughout their stay. As a hospitality company operating in a competitive industry, the hotel emphasizes the importance of professionalism, attention to detail, and guest satisfaction in every aspect of its operations. The establishment maintains a vibrant, guest-oriented environment where teamwork and effective communication are key to operational success. Employees receive training to enhance their skills... Show More
Job Requirements
- High school diploma or equivalent
- six months to one-year related experience and/or training
- ability to stand, walk, and communicate regularly
- ability to occasionally lift and/or move up to 25 pounds
Job Qualifications
- High school diploma or equivalent
- six months to one-year related experience and/or training
- ability to read, analyze, and interpret procedure manuals
- ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- ability to operate the property management system, capture email, and use the PBX system
- must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
- good communication skills
- basic cashiering skills
Job Duties
- Consistently provide high level of customer service
- conduct pre-assignment of hotel rooms, which includes VIPs, repeat guests, all packages, and any special requests
- check in and out hotel guests in a confident, professional and friendly manner
- answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- complete all items on appropriate checklist by end of shift
- follow established key control policy
- ensure proper credit policies are followed and verify credit limit report
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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