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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Job Description
Holiday Inn Express Loma Linda is a reputable hotel brand that focuses on delivering exceptional hospitality experiences to travelers seeking comfort, convenience, and quality service. As part of the worldwide InterContinental Hotels Group (IHG), Holiday Inn Express is known for its welcoming atmosphere, modern accommodations, and commitment to customer satisfaction. The Loma Linda location continues this tradition by maintaining high standards of service and guest care in all aspects of its operations. The hotel caters to business and leisure travelers by providing amenities like free Wi-Fi, complimentary breakfast, meeting facilities, and a prime location that offers easy access to local... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of front desk or customer service experience
- Proficiency with property management systems
- Excellent verbal and written communication skills
- Strong organizational skills
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent required
- College coursework in hospitality preferred
- Minimum 1 year of front desk or customer service experience
- Hotel experience strongly preferred
- Proficiency with PMS systems (IHG Opera Cloud preferred)
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment while maintaining composure and professionalism
Job Duties
- Greet all guests with warmth and professionalism upon arrival and departure
- Perform check-in and check-out procedures efficiently, accurately, and in accordance with brand and Hotel standards
- Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion
- Promote hotel amenities, local attractions and programs to enhance the guest experience
- Handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager
- Manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System (PMS)
- Balance all front desk cash, credit, and room charge transactions in compliance with accounting policies
- Assist with same-day reservations, group check-ins, and modifications as needed
- Maintain clear communication with housekeeping, maintenance, and management regarding room status, guest requests, and VIP arrivals
- Document all key guest interactions, incidents, and shift details in the Front Desk Log per Hotel's SOP
- Respond promptly to calls, emails, and internal messages using approved communication systems
- Adhere to all Hotel's policies, brand training, and safety procedures
- Maintain a clean, organized, and professional front desk workspace at all times
- Uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies
- This position requires flexible availability, including nights, weekends, and holidays
- This position works as one part of the Hotel team and shares in our culture
- Uniform and appearance standards must be maintained at all times per the Hotels policy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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