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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
employee discount
Health savings account
Dental Insurance
Health Insurance
Employee assistance program
Disability insurance
401(k) matching
Vision Insurance
Life insurance
Job Description
Our company operates in the hospitality industry, specializing in providing exceptional lodging experiences to guests from around the world. We pride ourselves on maintaining high standards of service, comfort, and professionalism in a warm and inviting environment. As a well-established hotel, we aim to exceed guest expectations through attentive service and thoughtful amenities, ensuring every stay is memorable and enjoyable. Our commitment to quality has earned us a trusted reputation and loyal clientele, driven by our team of dedicated professionals who work collaboratively to deliver excellence at every touchpoint.
We are currently seeking a Front Desk Agent to j... Show More
We are currently seeking a Front Desk Agent to j... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality, customer service, or front desk role preferred
- Proficiency in Microsoft Office
- Experience with property management systems (PMS) is a plus
- Demonstrated success in providing high-quality guest service in a dynamic environment
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality, customer service, or front desk role preferred
- Proficiency in Microsoft Office
- Experience with property management systems (PMS) is a plus
- Demonstrated success in providing high-quality guest service in a dynamic environment
- Coursework or degree in hospitality management or a related field preferred
Job Duties
- Greet and welcome guests in a warm and professional manner, setting the tone for an exceptional stay
- Manage check-ins and check-outs accurately, ensuring seamless transactions and proper guest record management
- Respond promptly to guest inquiries via phone and in person, offering information about hotel amenities and local attractions
- Process reservations, payments, and room assignments while maintaining accuracy and confidentiality
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival and guest needs are met quickly
- Address and resolve guest concerns with professionalism and empathy to ensure a positive outcome
- Maintain a clean, organized, and professional front desk area that reflects the hotel's standards of excellence
- Provide concierge support by recommending dining, entertainment, and transportation options
- Adhere to all hotel policies, safety, and security procedures
- Ability to perform job-related physical activities, including standing or sitting for extended periods, lifting and carrying items as needed, and performing movements such as bending, twisting, and reaching to effectively complete duties
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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