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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $20.00 - $21.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Employee perks and discounts
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is the 8th largest hotel company in the United States and continues to grow rapidly. This esteemed organization operates a diverse portfolio of more than 1000 properties across eight countries, including a blend of full-service and focused hotels in major cities. Sonesta’s presence in the hospitality industry is characterized by delivering passionate service, fostering loyalty, and providing guests with memorable experiences that truly connect with them. The company’s core mission, "Together We Thrive," highlights its commitment to providing quality, value, and exceptional hospitality in every guest stay, emphasizing a human-centric approach to hospitality that underpins all operations.... Show More
Job Requirements
- High school diploma or equivalent preferred
- One year of previous hotel experience or retail customer service preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Ability to stand for extended periods of time
- Ability to carry, lift or pull items weighing up to 50 pounds
- Willingness to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent preferred
- One year of previous hotel experience, or retail customer service preferred
- Ability to speak, read, and write fluent English
- Other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Ability to stand for extended periods of time
- Ability to carry, lift or pull items weighing up to 50 pounds
- Willingness to work mornings, evenings, weekends, and holidays
Job Duties
- Deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- Responsible to maintain the security of cash, credit card transactions, and guest information
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel
- process cancellations, revisions, and information updates on changes
- Up-sell rooms where possible to maximize revenue
- Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel
- Follow all local laws with regard to alcoholic beverage sales
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered
- Issue, control and release guest safe-deposit boxes
- Comply with federal, state and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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