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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $13.75 - $17.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Basic Life Insurance & AD&D
voluntary life insurance
Voluntary Short-term Disability
voluntary long-term disability
Critical Illness, Hospital Indemnity & Accident Plans
Pet insurance
401(k) retirement plan
paid time off (PTO)
Job Description
Ivy Hospitality is a renowned hotel management company dedicated to delivering outstanding guest experiences across its portfolio of properties. Known for its commitment to quality service and customer satisfaction, Ivy Hospitality operates a range of hotels that focus on comfort, convenience, and personalized attention to detail. Each hotel under the Ivy Hospitality brand aims to create welcoming environments that cater to both business and leisure travelers, ensuring every guest feels valued and well cared for during their stay.
They are currently seeking a Front Desk Agent, a pivotal role in their operations, to join their front office team. This pos... Show More
They are currently seeking a Front Desk Agent, a pivotal role in their operations, to join their front office team. This pos... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in a customer service role preferred
- Strong verbal and written communication skills
- Basic computer skills
- Knowledge of the hotel, its services, and the surrounding area
- Ability to stand for extended periods, up to 8 hours
- Ability to lift up to 15 lbs on occasion
- Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs
Job Qualifications
- High school diploma or equivalent
- Prior experience in a customer service role preferred
- Strong verbal and written communication skills
- Basic computer skills
- Knowledge of the hotel, its services, and the surrounding area
- Ability to stand for extended periods, up to 8 hours
- Ability to lift up to 15 lbs on occasion
- Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs
Job Duties
- Greet and welcome guests upon arrival, ensuring a warm and positive first impression
- Register guests into the hotel’s system, verifying reservation details, address, and payment information
- Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members
- Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts
- Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges
- Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary
- Answer telephone calls courteously, providing accurate information and service
- Handle reservations with efficiency and accuracy
- Assist with hotel shuttle or transportation services, ensuring timely and courteous service
- Assist guests with luggage upon arrival and departure
- Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests
- Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes
- Be aware of and prepare for incoming VIP guests
- Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager
- Exhibit a positive and cooperative attitude as part of the team
- Communicate effectively with coworkers and contribute to a supportive work environment
- Handle and account for keys properly
- Understand and adhere to emergency procedures and security policies
- Ensure the confidentiality and protection of guest room numbers
- Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue
- Must maintain a neat, clean, and well-groomed appearance in accordance with company standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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