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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $17.25
Work Schedule
Standard Hours
Benefits
Equal opportunity employer
Affirmative action employer
Job Description
Crestline Hotels & Resorts is a respected hospitality company recognized for its commitment to providing exceptional guest experiences across a portfolio of high-quality hotels and resorts. Known for blending comfort and elegance with attentive service, Crestline Hotels & Resorts caters to a diverse clientele ranging from leisure travelers to business guests. The company is dedicated to creating welcoming environments that exceed guest expectations through a combination of well-maintained properties, innovative amenities, and a professional, customer-focused staff. As an Equal Opportunity Employer and Affirmative Action Employer, Crestline Hotels & Resorts is committed to fostering an inclusive workplace where employees of all... Show More
Job Requirements
- High school graduate or general education degree (GED)
- one year previous experience in a similar position in a hotel
- basic computer skills required
Job Qualifications
- High school graduate or general education degree (GED)
- one year previous experience in a similar position in a hotel
- basic computer skills required
Job Duties
- Resolve guest complaints ensuring guest satisfaction
- anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day
- maintain positive guest relations at all times
- maintain complete knowledge at all times of all hotel features services hours of operation all room rates special packages and promotions daily house count and expected arrivals departures scheduled daily group activities
- obtain assigned bank and ensure accuracy of contracted monies
- keep bank secure at all times
- answer department telephone within 3 rings using correct greeting and telephone etiquette
- process all guest check ins
- verify registration card information with the guest
- obtain back up information for guest credit payment method and input into system collect cash when designated
- direct bell person to escort guest and transport their luggage to the room
- handle overbooked or walked in guests
- accept and record wake up call requests
- monitor send and distribute guest faxes
- communicate pertinent guest information to designated departments personnel special requests amenity delivery
- resolve discrepancies on the room status report with housekeeping
- match the bucket check to in house guest ledger report report discrepancies to manager
- process all check outs
- process adjustment vouchers paid outs correction vouchers miscellaneous charges
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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